Dispatcher Trainee - FT

Bucks County, PA; Pennsylvania; On-site; USD 19,000 - 30,000; Full time

Job summary

Bucks County is seeking a Dispatcher Trainee to begin the Department of Emergency Communications telecommunicator training program and become a permanent Dispatcher I. The role focuses on completing required training modules to meet local, state, and national standards for public safety communications center personnel.

The trainee will complete APCO Basic Telecommunicator, EMD, CPR, HazMat, IS-700/IS-100, and other FEMA modules, document testing, and progress to Dispatcher I upon successful

Qualifications

• High school diploma or equivalent.
• Typing on a keyboard at least 30 WPM.
• Ability to obtain and maintain CLEAN access.
• Valid Driver’s License within six months of appointment.
• 911 Dispatcher experience preferred.

Responsibilities

• Complete Dispatcher I training modules.
• Finish APCO Basic Telecommunicator and EMD training.
• Complete CPR training modules.
• Complete FEMA IS-700 and IS-100 modules.
• Attend required on-the-job-training simulations.
• Report conditions to supervisor and follow safety rules.

Skills

Typing 30 WPM

Clear speaking

Reading and writing English

Multitasking

Education

High school diploma or equivalent

Job description

POSITION SUMMARY

Receives instruction and fulfills the training requirements regarding public safety communication to qualify for a permanent position as a Dispatcher I. The primary goal is to successfully complete the Department of Emergency Communications telecommunicator training program to become compliant with current local, state and national standards of care for public safety communications center personnel.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Responsible to complete the Department of Emergency Communications training modules covering the duties of the Dispatcher I.
• Responsible to complete the APCO (Associated Public Safety Communications Officials, Inc.) Basic Telecommunicator and Emergency Medical Dispatch training modules.
• Responsible to complete the American Heart Association-Healthcare Provider CPR (Cardio-Pulmonary Resuscitation) training modules.
• Responsible to complete the U.S. Department of Transportation course on Hazardous Materials Recognition and Identification training modules.
• Responsible to complete the Department of Emergency Communications Dispatch Simulations training modules.
• Responsible to complete the Department of Emergency Communications OJT (On-the-Job-Training, on-console) modules.
• Responsible to complete the Federal Emergency Management Agency (FEMA) incident command system and related modules (IS-700 NIMS Introduction and IS-100 Introduction to Incident Command.).
• Completion involves the individual attaining a satisfactory or higher rating by prescribed testing and evaluation documentation. The department provides all equipment, materials, policies, procedures and instruction for the student.
• Upon successful completion of the training program, responsible to perform the duties o f a Dispatcher I.
• Reports unusual conditions or questionable items to the supervisor.
• Obeys all county and departmental regulations as well as safety rules.
• Ability to deal tactfully and professionally with the public and system users during their training period, during non-emergency, and emergency situations.
• Ability to speak clearly as well as read and write English.
• Ability to understand messages from multiple input sources and perform multiple tasks while operating computer, radio, and telephone equipment.
• Performs similar or related duties as required.

QUALIFICATIONS REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Typing on a standard keyboard at a speed sufficient to document a conversation. Ability to type a minimum of 30 WPM.
• The incumbent must be able to obtain and maintain CLEAN access.
• Must be able to possess and maintain a valid Driver’s License within six months of appointment.
• 911 Dispatcher experience preferred.

Position:

Dispatcher Trainee

FUNCTIONAL REQUIREMENTS

Physical Demands: (Check all that apply)

Stooping

Pushing

Climbing

Crouching

Pulling

X

Kneeling

X

Standing

X

X

Talking

X

Turning

X

Reaching

X

Hearing

X

X

X

Depth Perception

Mobility

Lifting: (Check one)

Carrying: (Check one)

Sedentary

(Up to 10 lbs)

Sedentary

(Up to 10 lbs)

X

Light

(Up to 20 lbs)

Light

(Up to 20 lbs)

Medium

(Up to 50 lbs)

X

Medium

(Up to 50 lbs)

(Up to 100 lbs)

(Up to 100 lbs)

Very Heavy

(Over 100 lbs)

Very Heavy

(Over 100 lbs)

Aptitudes: (Check all that apply)

Form perception

X

Problem solving

X

Motor coordination

X

Working speed (ex.wpm)

X

X

X

Computer/VDT ability

X

General learning ability

X

Clerical perception

X

Environmental Conditions: (Check all that apply)

Extreme cold

Extreme heat

Temperature changes

X

Wet conditions

Humid conditions

Exposure to fumes

Exposure to blood and body fluids

Noise and vibration

X

Exposure to chemicals

Inclement weather conditions;

Inside/outside weather conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.