Dispatcher Trainee

ADT Commercial; Torrance (CA); On-site; USD 42,000; Full time

Job summary

ADT Commercial is seeking a Dispatch Operator to manage alarm responses and dispatch security personnel. This in-office role requires teamwork and communication skills, with a focus on operating within a dynamic environment. The position offers a competitive hourly wage with benefits after 30 days.

Benefits

Annual merit increase

Benefits after only 30 days

Qualifications

• Ability to work in a dynamic, team-oriented environment.
• Proficiency in using computerized dispatch systems.

Responsibilities

• Dispatch ADT patrol officers to customer sites for alarm responses.
• Monitor incoming alarms and dispatch appropriate field units.
• Learn dispatch functions and procedures under supervision.

Skills

Teamwork

Communication

Problem Solving

Job description

Company Overview:

At ADT Security Services, we’ve been in the business of helping save lives for more than 150 years. As the leading smart home security provider serving residential and business customers, our people are our most valuable asset. Headquartered in Boca Raton, FL, and operating at more than 200 locations across North America, our employees empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook, and Instagram.

Salary: $20.00/hr. Annual merit increase. Benefits after only 30 days.

Work Environment: Dispatch operates 24/7. This is an in-office position; it is not remote. The minimum availability requirement is to accept your training shift with the dispatcher and then your permanent shift, which could be any day, swing, or grave shift, with two consecutive days off. No split shifts or split days off.

Position Summary:

• The role primarily involves dispatching ADT patrol officers or security personnel to customer sites for private protective services and alarm responses by using a computerized dispatch system.
• Monitor incoming alarms.
• Dispatch appropriate field units to calls.
• Work under the supervision of a Lead Dispatcher during training to learn dispatch functions, radio codes, policies, and procedures. Develop proficiency to work independently and collaboratively by the end of training.
• Operate in a dynamic, team-oriented environment, working closely with customers and colleagues.

Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Equal Opportunity Employment: ADT is an Equal Employment Opportunity (EEO) employer. We celebrate diversity and are committed to building an inclusive team that reflects a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued. Learn more at jobs.adt.com/diversity.