Dispatcher - Toyota

Holman Enterprises; Mount Laurel Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Holman Enterprises is seeking a Dispatch Coordinator to manage repair orders in a vibrant automotive services environment. The ideal candidate will oversee the assignment of repair tasks based on technician expertise while ensuring adherence to regulatory standards. A strong background in vehicle repairs, along with knowledge of automotive software, is essential. This role will require excellent communication and organizational skills to facilitate effective workflow management.

Qualifications

• High School Diploma or equivalent is required.
• Working knowledge of automotive software including CDK and myKaarma.
• Additional education, certifications, or related experience preferred.

Responsibilities

• Assign repair orders to technicians based on their skills.
• Maintain a dispatch log to track the order and progress of repairs.
• Ensure compliance with regulatory and company standards.

Skills

Knowledge of vehicle/engine repairs

Ability to diagnose and repair vehicles

Communication skills

Education

High School Diploma or equivalent

ASE certification

Associate’s degree in auto maintenance and repair

Tools

CDK

myKaarma

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Duties:

• Assign repair orders to technicians based on their skill levels and areas of expertise while considering business needs and prioritization of tasks; ensure that each repair is handled by the most qualified technician.
• Ensure that all completed documentation complies with regulatory and company standards, including verifying that all necessary information is recorded accurately and completely.
• Ensure that the work is booked to the appropriate lines within two days; verify that parts and labor are accounted for correctly in repair orders.
• Maintain a dispatch log that tracks the assignment of repair orders, technicians' workload, and the progress of repairs to help in manage workflow and identify potential bottlenecks.
• Maintain a log of repeat repairs to identify any recurring issues and take appropriate action to prevent them in the future.
• Keep open lines of communication between service advisors, technicians, and the parts department ensuring that everyone is aware of the current status of repairs and any potential issues.
• Once repairs are completed, close out the repair orders, ensuring that all work is accurately recorded, and the customer is billed correctly.
• Identify areas of improvement in the dispatch process and implementing strategies to enhance efficiency, customer satisfaction, and overall performance.
• Adhering to dealership policies, procedures, and regulatory requirements related to vehicle service and customer service.
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent
• Working knowledge of automotive software solutions, including proficiency in CDK and/or myKaarma systems
• Additional education, certifications, or related-experience is generally preferred; including ASE certification, OEM certification, associate’s degree in auto maintenance and repair, etc.

Relevant Work Experience:

• Knowledge of vehicle/engine repairs
• Prior experience in dispatching or coordinating work schedules in an automotive repair or similar environment preferred but not required
• Ability to diagnose and repair vehicles and follow safety instructions and directions

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Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.