Driver Dispatcher - Transportation

Fountain; Fremont (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in shared mobility solutions is seeking a Dispatcher to join their dynamic team. This role involves managing high-volume incoming calls, coordinating with drivers, and ensuring smooth operations throughout the day. The ideal candidate will possess strong organizational and communication skills, thrive in a fast-paced environment, and have a passion for customer service. With a commitment to safety and excellence, this company offers competitive compensation and a supportive work environment, making it an exciting opportunity for those looking to grow in the transportation industry.

Benefits

Medical, Dental, and Vision Insurance

401(k) with 4% employer match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

On-the-job training and skills development

Qualifications

• 1+ years of experience in dispatch, call center, or customer service roles.
• Detail-oriented with exceptional organizational skills.

Responsibilities

• Monitor drivers and communicate instructions for passenger pick-ups.
• Assist in resolving customer concerns and monitor traffic flow.

Skills

Dispatch Experience

Customer Service

Organizational Skills

Microsoft Office Suite

Communication Skills

Education

High School Diploma

Tools

Transportation Management System (TMS)

Microsoft Office Suite

Job description

Address 42335 Boscell Rd, Fremont, CA 94538, USA

Compensation $27.00/hour

Job Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.


Shift Hours: Monday-Friday;3:30AM-12PM

Duties and Responsibilities:

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.
  
  

Skills Required and Physical Demands:

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
• Experience using a Transportation Management System (TMS) preferred but not required.
• CDL preferred but not required.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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