Dispatcher/Shipper Summersville WV

Central Supply Inc.; Summersville (WV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Retirement plan

Wellness program

Growth opportunities

Job summary

Central Supply Company, a CRH Company, is seeking a Shipper/Dispatcher to schedule and dispatch drivers to meet customer needs while upholding safety and efficiency goals. You will assist with intake of customer orders and ensure timely delivery of products, coordinating with sales, accounts receivable, and the credit team as needed.

The role requires attention to detail and the ability to work in a fast-paced environment.

Qualifications

• 1+ years experience in customer service or dispatch.
• Ready Mix or Building Supply experience preferred.
• Ability to learn multiple software systems.
• Must be able to work overtime and varying shifts.

Responsibilities

• Schedule and dispatch drivers to meet customer needs.
• Assist intake of customer orders and ensure timely delivery.
• Uphold safety and efficiency guidelines.
• Record delivery and product information in dispatch systems.
• Coordinate with sales, accounts receivable, and credit teams.

Skills

Customer service

Dispatch

Problem solving

Communication

Tools

Command Dispatch Systems

GPS systems

Microsoft Office

Job description

The name Central Supply Company, a CRH company, has been synonymous with 'service' for over 100 years and four generations. We serve our customers in communities throughout north, central and southern West Virginia, southwest Pennsylvania and western Maryland. While we strive to promote our main product lines of Ready-Mixed Concrete, Concrete Block, Concrete Pumping, Insulated Concrete Forms, Brick and Builders' Materials, our number one goal is to forge partnerships with our customers through hard work and service. In addition, by being a part of the CRH family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form CRH. CRH is the number one asphalt producer and paver, the second largest aggregates producer and the second largest ready-mix producer in North America. We are also the number three cement producer in North America and a leader in Canada. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Shipper/Dispatcher

Position Overview

Responsible scheduling and dispatching driver to meet customer needs, while maintaining safety & efficiency goals. Assist with intake of customer orders and timely delivery of products.

Key Responsibilities (Essential Duties and Functions)

• Must possess strong problem solving skills relative to a fast paced fluid environment with emphasis on striking a balance of delivering excellent customer service while maintaining company safety and efficiency guidelines.
• Must be computer proficient and ability to learn multiple levels of software (Command, Trakit, Universal, Microsoft Office, iPhone and Tablet applications.
• Must demonstrate a pleasant and accommodating demeanor over the phone and a positive and professional attitude with internal and external customers in a high volume call setting.
• Able to respond to stressful situations, co-workers, and customers in a professional, courteous manner.
• Must possess good listening skills and address customer complaints or concerns.
• Must be able to learn extensive product line and their different applications.
• Must work directly with sales staff on pricing and quoting.
• Must work directly with accounts receivable and credit manager regarding all accounts.
• Attention to Detail is imperative to accurately record delivery & product information into Command Dispatch Systems with ability to negotiate delivery times with customers.
• Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company.
• Support and collaborate with operations and frontline employees in an efficient and safe manner while complying with all DOT regulations.
• Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Must be able to manage and direct a fleet of up to 60+ trucks at one time.
• Coordinate next day's delivery schedule and interpret necessary driver/production employee correlating start times and strictly follow and observe the Federal Hours of Service rules and regulations.
• Record accurate delivery and product information on orders.
• Must be able and willing to work overtime and varying shifts including early mornings, late afternoons and Saturdays.
• Timely and regular attendance is critical and a required part of performance.

Education/Experience

• 1 or more years' experience in customer service, dispatch, production, equipment, maintenance and/or quality control preferable.
• Ready Mix and or Building Supply experience highly desired and preferred.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit for long periods, use computer, phone frequently.
• The employee must occasionally bend, kneel, squat, climb, stand and walk.
• The employee will frequently have to reach.
• The employee must be able to sit, have fine motor skills and use repetitive motion.
• This position requires an employee to occasionally lift up to 50lbs.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

EOE/Vet/Disability

Central Supply Company, a CRH Company, is an affirmative action and equal opportunity employer.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.