Dispatcher Security - Luxor

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off shift

Wellness incentive programs

Job summary

MGM Resorts International is seeking a Security Dispatcher in Las Vegas to act as the central communication hub for the Security Department. You will monitor multi-line communications, coordinate with officers, and support emergencies with precise, timely decisions.

The role requires strong knowledge of policies, rapid response, and collaboration with external agencies. The starting rate is $22.00 per hour.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• 1+ Years of Prior Relevant Experience (Customer service experience) preferred.
• Previous security, military, or law enforcement experience preferred.

Responsibilities

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats.
• Coordinate and direct security officers to incidents, emergencies, and requests for assistance.
• Maintain continuous coordination with the Global Security Operations Center.
• Operate radios and telephones to relay critical information between security teams, management and other departments.
• Maintain logs of communications, incidents and activities in real time for reporting and follow-up.
• Follow emergency protocols and coordinate with local authorities.
• Liaise with law enforcement and EMS as needed.
• Own dispatch calls for service and assist in investigations by locating video footage.

Skills

Customer service

Security background

Education

High School Diploma or GED

Job description

Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****Job Description****THE JOB:**The Security Dispatcher serves as the central communication hub for the Security Department, relaying critical information between Security Officers and Management. This role involves managing a multi-line communication center, including handling radio and telephone messages. In addition to clerical duties, Security Dispatchers must make quick, informed decisions, particularly during emergencies, while effectively juggling multiple tasks. A strong grasp of departmental policies and procedures is essential for maintaining smooth operations.**THE STARTING RATE:**$22.00 Per Hour**THE DAY-TO-DAY:*** Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats in a timely manner.* Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property, focusing on prompt and effective action.* Maintain continuous coordination with the Global Security Operations Center.* Operate communication equipment, such as two-way radios and telephones, to relay critical information between security teams, management, and other departments.* Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up.* Follow established protocols during emergencies, such as fire, medical incidents, or active threats, while maintaining clear communication and coordination with local authorities.* Liaise with law enforcement, emergency medical services, and other external agencies as needed, providing support and information during incidents or emergencies.* Own dispatch calls for service including those related to security or lost and found items. Resolve issues promptly, follow up to support guest satisfaction, answer incoming calls, and coordinate with other departments as necessary.* Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review.**THE IDEAL CANDIDATE:*** Must be 21 years of age or older* High School Diploma or GED* 1+ Years of Prior Relevant Experience (Customer service experience) preferred* Previous security, military, or law enforcement experience. preferred**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.Be part of a unique world filled with anticipation, entertainment and unparalleled experiences - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit. For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.