Dispatcher - Security - Full Time Days / Weekends

Sanford Health; Fargo (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Dispatcher to assist in ensuring patient safety and communication during medical transports. The role involves multitasking in a high-pressure environment, monitoring calls, and providing assistance to medical teams. Ideal candidates will possess a high school diploma and relevant experience or training. Join a dedicated team committed to health and healing in a fast-paced setting.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of Emergency Medical Services principles is helpful.
• Emergency Medical Dispatch certification may be required within six months.

Responsibilities

• Answer phone calls and assist with security and safety questions.
• Monitor cameras and alarms for safety and dispatch officers as needed.
• Perform data entry and maintain records.

Skills

Multitasking

Detail-oriented

Calm under pressure

Education

High school diploma or equivalent

Tools

Computer software for documentation

Radios

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

12 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40 Salary Range: $17.50 - $28.00

Union Position:

No

Department Details

This job is working either day shift, hours are 6am to 6pm. Does include working every other weekend as well. Duties include:
Answering phone calls.
Helping callers with problems or questions with security and safety questions.
Dispatching Officers to calls for service.
Monitoring cameras for safety and security of patients, visitors, and staff.
Monitoring and answer alarms within Sanford Health and other buildings.
Contacting outside agencies to respond to alarms.

Summary

Dispatchers must have the basic knowledge and skills necessary to assist in providing patient care and transportation. Depending on job setting, receive requests for either air and/or ground medical transport, initiating the mobilization of the appropriate teams and communicating with referring hospitals/services.

Job Description

Ability to multitask, be detail orientated and thorough in completing daily tasks. Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance. Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies.

Effectively uses radios and other forms of communication. Works with growth and development needs of a diverse population. Either setting in the ground or air, perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials. Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

Searches files, databases or other reference materials to obtain needed information. Depending upon job setting, knowledge to operate the computer software necessary to document flights as well as the skill in radio communications with the medical teams and pilots on medical transports. Maintain a sense of pride and ownership for the program. May require sitting for extended periods of time.

Depending on location of position, work hours will vary depending on patient needs. This may include overtime, call, backup call, nights, days, weekends, and holidays. Attends training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

Qualifications

High school diploma or equivalent is required.

Depending on location of hire and job setting, formal knowledge and training of Emergency Medical Services (EMS) principles, practices, and techniques or relevant dispatch experience is helpful for this role but not required.

Depending on location of hire and job setting, Emergency Medical Dispatch certified or automated external defibrillator (AED) Emergency Medical Dispatch certification should be acquired within six months from date of hire.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].