Dispatcher, Security

Charlotte-Mecklenburg Schools; Charlotte (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a dispatcher to provide essential clerical and dispatch support at the district level. Under supervision, you will receive calls, log incidents, and coordinate security and maintenance responses across campus sites.

You will operate multiple telecoms, maintain logs, and guide emergency responses. The role requires a high school diploma and at least one year in telecommunications or dispatch; evening/weekend coverage may be needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year telecommunication or dispatch experience required.
• Equivalent combination of education and experience.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures
• Receive and log emergency calls such as power failure, elevator entrapment, intrusion alarms, fire or other emergency; determine nature, priority and location of emergency; dispatch appropriate school system personnel; call other agency emergency units as necessary and in accordance with established procedures
• Locate and dispatch security or maintenance personnel by two-way radio and telephone as necessary; report emergencies to appropriate administrative and supervisory personnel in accordance with established operational policies
• Coordinate field communications between field units and units of other agencies and organizations
• Establish and maintain daily logs and records associated with maintenance calls for service; prepare work orders and route to appropriate department for action
• Monitor alarm print outs; communicate irregularities to appropriate personnel; dispatch security patrol officer to area to investigate malfunction
• Answer non-emergency calls for assistance; answer maintenance service emergencies during evenings, weekends and holidays
• Operate a variety of telecommunications equipment including a multi-line telephone system, radio desk set and digital alarm receivers
• Monitor and maintain log of key distribution of authorized security or maintenance personnel
• Maintain records and files on transportation, security, warehouse, administrative and maintenance vehicles; collect and record data on new vehicles; obtain vehicle registrations as necessary
• Provide information and assistance to the general public
• Receive and distribute incoming calls to appropriate officers after hours
• Monitor weather broadcasts and notify appropriate officials in the event of threatening weather conditions
• Receive incoming phone messages and distribute to the appropriate parties
• Perform related duties as assigned

Skills

Dispatch experience

Telecommunication experience

Education

High school diploma or equivalent

Job description

General Definition of Work

The dispatcher, under general supervision, performs support work with minimal decision-making discretion receiving incoming calls for assistance and dispatching appropriate services, as needed. Position is responsible for clerical duties and maintaining a variety of records and reports. Employee performs district-level work to carry out Board of Education policies under the direction of the supervisor of school law enforcement or the assistant director of transportation special projects.

General Definition of Work

The dispatcher, under general supervision, performs support work with minimal decision-making discretion receiving incoming calls for assistance and dispatching appropriate services, as needed. Position is responsible for clerical duties and maintaining a variety of records and reports. Employee performs district-level work to carry out Board of Education policies under the direction of the supervisor of school law enforcement or the assistant director of transportation special projects.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Receive and log emergency calls such as power failure, elevator entrapment, intrusion alarms, fire or other emergency; determine nature, priority and location of emergency; dispatch appropriate school system personnel; call other agency emergency units as necessary and in accordance with established procedures
• Locate and dispatch security or maintenance personnel by two-way radio and telephone as necessary; report emergencies to appropriate administrative and supervisory personnel in accordance with established operational policies
• Coordinate field communications between field units and units of other agencies and organizations
• Establish and maintain daily logs and records associated with maintenance calls for service; prepare work orders and route to appropriate department for action
• Monitor alarm print outs; communicate irregularities to appropriate personnel; dispatch security patrol officer to area to investigate malfunction
• Answer non-emergency calls for assistance; answer maintenance service emergencies during evenings, weekends and holidays
• Operate a variety of telecommunications equipment including a multi-line telephone system, radio desk set and digital alarm receivers
• Monitor and maintain log of key distribution of authorized security or maintenance personnel
• Maintain records and files on transportation, security, warehouse, administrative and maintenance vehicles; collect and record data on new vehicles; obtain vehicle registrations as necessary
• Provide information and assistance to the general public
• Receive and distribute incoming calls to appropriate officers after hours
• Monitor weather broadcasts and notify appropriate officials in the event of threatening weather conditions
• Receive incoming phone messages and distribute to the appropriate parties
• Perform related duties as assigned

Education And Experience

• High school diploma or equivalent required
• Minimum of one (1) year telecommunication or dispatch experience required
• Equivalent combination of education and experience

Pay schedule/Grade : NC Hourly 08