Dispatcher/Scheduler

Southcentraltransit; Breese (IL); In loco; USD 23.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Paid Time Off

Descrizione del lavoro

South Central Illinois Mass Transit in Breese, IL, is seeking a Full-Time Dispatcher/Scheduler to coordinate vehicle and driver schedules and provide excellent customer service onsite. You will handle clerical tasks, maintain client records, and resolve issues related to routes, ensuring reliable transit for the community.

The role requires map-reading, Microsoft Office proficiency, and strong communication, organization, and problem-solving skills.

Competenze

• Ability to read a map and provide written/oral directions and instructions
• Proficiency in Microsoft Office
• Excellent critical thinking, decision making, and problem solving skills
• Excellent communication
• Organization and multitasking skills
• Requires high school diploma, GED, or related experience
• Minimum two years of customer service experience preferred

Mansioni

• Assign and schedule vehicles and drivers for efficient passenger transportation
• Perform clerical tasks such as typing, filing, and basic math
• Be the friendly voice on the phone assisting clients with scheduling needs
• Keep client information accurate and up-to-date and resolve issues related to missing, misrouted, or delayed routes
• Contribute to reliable transit services for the community

Conoscenze

Map reading

Customer service

Communication

Organization

Multitasking

Problem solving

Decision making

Critical thinking

Formazione

High school diploma / GED

Strumenti

Microsoft Office

Descrizione del lavoro

Join our dynamic team at South Central Illinois Mass Transit as a Full-Time Dispatcher/Scheduler in Breese! This onsite position offers a unique opportunity to play a critical role in our transportation network, ensuring seamless service for our community. You'll be at the heart of operational decisions, coordinating schedules, and responding to real-time challenges, making every day varied and engaging.

With a competitive pay rate of $17 per hour and a $.50 increase after a 90 day introductory period, you will be rewarded for your crucial contributions while developing valuable skills in logistics and customer service. This role is perfect for those who thrive in fast-paced environments and enjoy problem-solving. Experience the excitement of being part of a team dedicated to enhancing transportation in Centralia and making a real impact in people's lives.

You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Embrace the opportunity to grow with us and be a key player in our mission to deliver excellence in transit services!

Your day as a Dispatcher/Scheduler

As a Full-Time Dispatcher/Scheduler at South Central Illinois Mass Transit in Centralia, you will be integral to our operations by assigning and scheduling vehicles and drivers for efficient passenger transportation. Your role will involve performing essential clerical tasks such as typing, filing, and basic mathematical calculations, ensuring everything runs smoothly. You will also be the friendly voice on the phone, assisting clients with general information and their scheduling needs. Keeping client information accurate and up-to-date will be key, as you will confer with clients to resolve issues related to missing, misrouted, or delayed routes.

This position demands attention to detail and excellent communication skills, making it an exciting opportunity to contribute to our mission of providing reliable transit services to the community.

What you need to be successful

To excel as a Full-Time Dispatcher/Scheduler at South Central Illinois Mass Transit, you will need a strong blend of essential skills and experience. Proficiency in Microsoft Office and the ability to read maps for providing accurate written and oral directions are crucial for effective scheduling. Your success in this role hinges on excellent critical thinking, decision-making, and problem-solving skills, allowing you to navigate daily challenges with ease. Strong communication and organizational abilities are paramount, enabling you to manage multiple tasks simultaneously while maintaining high-quality customer service.

You should possess a high school diploma or GED, and while a minimum of two years of customer service experience is preferred, your commitment to meeting client needs will make you a valuable asset to our team. Embrace this opportunity to leverage your skills and make a meaningful impact in the transportation sector.

Knowledge and skills required for the position are:

• Ability to read a map and provide written/oral directions and instructions
• Proficiency in Microsoft Office
• Excellent critical thinking, decision making, and problem solving skills
• Excellent communication
• Organization and multitasking skills
• Excellent customer service skills
• Requires high school diploma, GED, or related experience
• Minimum two years of customer service experience preferred.