Dispatcher/Scheduler

South Central Illinois Mass Transit; Mount Vernon (IL); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Life Insurance

Competitive Salary

Paid Time Off

Descrizione del lavoro

South Central Illinois Mass Transit in Mt. Vernon seeks a Full-Time Dispatcher/Scheduler to coordinate vehicle and driver schedules for reliable passenger transport. You’ll perform clerical tasks, handle calls, and ensure accurate scheduling information is maintained for timely service.

The role emphasizes maps literacy, MS Office proficiency, and strong communication and organization skills, with a high school diploma or GED and at least two years of customer service experience preferred.

Competenze

• Proficiency in Microsoft Office and the ability to read maps for scheduling directions.
• Excellent critical thinking, decision making and problem solving.
• Strong communication and organizational abilities; multitask effectively.

Mansioni

• Assign and schedule vehicles and drivers for efficient passenger transport.
• Perform clerical tasks such as typing, filing and basic calculations.
• Answer phones and assist clients with scheduling and information.
• Keep client information up-to-date and resolve issues related to delays or misrouted routes.

Conoscenze

Map reading

Microsoft Office

Critical thinking

Decision making

Problem solving

Communication

Organizational skills

Multitasking

Customer service

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Join our dynamic team at South Central Illinois Mass Transit as a Full-Time Dispatcher/Scheduler in Mt. Vernon! This onsite position offers a unique opportunity to play a critical role in our transportation network, ensuring seamless service for our community. You'll be at the heart of operational decisions, coordinating schedules, and responding to real-time challenges, making every day varied and engaging.

With a competitive pay rate of $17 per hour and a $.50 increase after a 90 day introductory period, you will be rewarded for your crucial contributions while developing valuable skills in logistics and customer service. This role is perfect for those who thrive in fast-paced environments and enjoy problem-solving. Experience the excitement of being part of a team dedicated to enhancing transportation in Centralia and making a real impact in people's lives.

You will have benefits such as:

• Medical
• Dental
• Vision
• Life Insurance
• Competitive Salary
• Paid Time Off

Embrace the opportunity to grow with us and be a key player in our mission to deliver excellence in transit services!

Your day as a Dispatcher/Scheduler

As a Full-Time Dispatcher/Scheduler at South Central Illinois Mass Transit in Centralia, you will be integral to our operations by assigning and scheduling vehicles and drivers for efficient passenger transportation. Your role will involve performing essential clerical tasks such as typing, filing, and basic mathematical calculations, ensuring everything runs smoothly. You will also be the friendly voice on the phone, assisting clients with general information and their scheduling needs. Keeping client information accurate and up-to-date will be key, as you will confer with clients to resolve issues related to missing, misrouted, or delayed routes.

This position demands attention to detail and excellent communication skills, making it an exciting opportunity to contribute to our mission of providing reliable transit services to the community.

What you need to be successful

To excel as a Full-Time Dispatcher/Scheduler at South Central Illinois Mass Transit, you will need a strong blend of essential skills and experience. Proficiency in Microsoft Office and the ability to read maps for providing accurate written and oral directions are crucial for effective scheduling. Your success in this role hinges on excellent critical thinking, decision-making, and problem-solving skills, allowing you to navigate daily challenges with ease. Strong communication and organizational abilities are paramount, enabling you to manage multiple tasks simultaneously while maintaining high-quality customer service.

You should possess a high school diploma or GED, and while a minimum of two years of customer service experience is preferred, your commitment to meeting client needs will make you a valuable asset to our team. Embrace this opportunity to leverage your skills and make a meaningful impact in the transportation sector.

Knowledge and skills required for the position are:

• Ability to read a map and provide written/oral directions and instructions
• Proficiency in Microsoft Office
• Excellent critical thinking, decision making, and problem solving skills
• Excellent communication
• Organization and multitasking skills
• Excellent customer service skills
• Requires high school diploma, GED, or related experience
• Minimum two years of customer service experience preferred.