Dispatcher/Router Combo (WMHS), RWCS

WM; Elizabeth (NJ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and STD

Stock purchase plan

401(k) match

Paid vacation, holidays, and personal/

Professional development opportunities

Job summary

WM is seeking a Dispatcher in Elizabeth, NJ to respond to customer inquiries, coordinate pickups, schedule orders, and dispatch vehicles on pre-set routes for daily efficiency. The role supports drivers and adheres to Customer 1st objectives.

Responsibilities include SFDC case handling, assisting customers and drivers, updating SAP, and ensuring balanced routes. Requires a High School Diploma and ~2 years in transport/logistics, with benefits offered and competitive pay.

Qualifications

• High School Diploma or equivalent required.
• 2 years experience in Transportation, Logistics, Routing or Customer Service preferred.

Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling pickups.
• Provide highest level of customer service to customers per objectives.
• Monitor and escalate SFDC cases to supervisor.
• Assist walk-in customers and drivers with issues as they arise.
• Update SAP data/notes and ensure routes are balanced daily.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

Monday- Friday | 10:00 am - 6:30 pm

I. Job Summary

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

II. Essential Duties And Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• Monitor, process, and escape SFDC cases to supervisor
• Assist walk-in customers
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Reviews driver’s paperwork and files paperwork
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Ensures that routes are balanced daily
• Assists Trans Supervisor/Manager as needed/directed
• Update SAP data / notes
• Communicate performance standards and objectives
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Always maintains a safe and compliant workplace
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Perform other duties and responsibilities, as assigned

III. Qualifications

• Required Qualifications
• High School Diploma or equivalent
• 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service
• Preferred Qualifications

IV. Physical Requirements

• Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay:

• The expected base pay for this office position is $25.50. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

• medical, dental, vision, life insurance, and short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation, holidays, and personal days

Please note that benefits may vary by site.