Dispatcher/Records Clerk

Governmentjobs.com; Ohio; On-site; USD 57,000 - 72,000; Full time

Job summary

The City of Twinsburg is looking for a Dispatcher/Records Clerk responsible for managing emergency communications and dispatching services. This full-time position requires a valid driver's license, high school diploma, and the ability to multitask effectively in stressful situations. Pay starts at $27.74 per hour, with additional credits for qualifications like military service or higher education.

Qualifications

• Must have a valid Ohio Drivers License.
• Must pass a Civil Service Entrance Examination.
• Eighteen years of age and a U.S. citizen.

Responsibilities

• Receive and prioritize emergency calls.
• Dispatch appropriate personnel to incidents.
• Maintain reliable and punctual attendance.

Skills

Multi-tasking

Effective Communication

Judgement

Education

High School diploma or GED

Tools

Police Dispatching Equipment

Two-way Radio Operations

Personal Computer

Job description

TWINSBURG POLICE

DISPATCHER/RECORDS CLERK ENTRANCE EXAM

The City of Twinsburg is seeking to establish an eligibility list for the position of Dispatcher/Records Clerk. This is a full-time, classified, non-exempt union position. An employee in this position is responsible for obtaining and delivering information in a timely manner, as needed, for the safety and security of the community. Receives incoming calls for service via 9-1-1 emergency lines, non-emergency lines, and radio transmissions and is responsible for prioritizing and dispatching the appropriate personnel (police and fire) to the proper locations to aid the public.

The starting annual probationary compensation rate in 2025 is $27.74/hour ($57,699.20 annually) plus benefits. The top pay range in 2025 is $34.28/hour ($71,302.40 annually). Wages once hired as a Dispatcher/Record Clerk, wages and benefits are determined by a collective bargaining agreement.

Candidates must complete the National Testing Network (NTN) Emergency Communications Exam by11:55 p.m. July 30th, 2025to be considered for the position.Candidates will be notified when the exam opens.

To register with NTN and schedule a test, go to www.nationaltestingnetwork.com, select ‘Find Jobs’, then select Emergency Communications Jobs and sign up for City of Twinsburg, under the Ohio heading.

• Complete the NTN registration process and schedule your test.
• Review detailed information about the testing process.
• Review the Frequently Asked Questions and take an online practice test (if desired).

Upon completion of your exam, scores are automatically forwarded to the City of Twinsburg.

Candidates must apply with the City of Twinsburg in order to move forward in the process.The position of Dispatcher/Records Clerk will be posted under Job Openings on the City of Twinsburg’s website: www.mytwinsburg.com or can be accessed through www.governmentjobs.com/careers/twinsburg .

Candidates who attain a passing score of at least 70% on the entry level exam and complete an employment application will be placed on the City of Twinsburg’s eligibility list and invited to participate in further stages of the selection process.

Applicants must provide proof of the following at time of application:

• Current valid driver’s license
• High School diploma or GED
• Additional credit: A maximum of 15% additional credit is available to those achieving a passing score of 70%. This includes: 10% credit for Military Service; 5% credit for Associates degree; 10% credit for Bachelors degree; 1% credit for Fire Safety Inspector Certification and a 1% credit for every full year of Part Time employment with Twinsburg Fire Department as stated in Civil Service rules. Documentation must be submitted at the time of application in order to qualify for additional credit.

Minimumrequirements include:

• High school diploma or general education degree (GED);
• Eighteen (18) years of age and a U.S. citizen;
• Valid Ohio Drivers License and a good driving history;
• No felony convictions or conviction of an offense that would be a felony if committed in Ohio.
• Must be able to pass a background investigation which includes a polygraph exam and attain and maintain certifications for local, state and national criminal history databases and associated tele-communications systems.
• Must pass a Civil Service Entrance Examination followed by interviews and a background check.
• Applicants who receive a conditional job offer must meet all requirements set by the Twinsburg Civil Service Commission including a pre-employment drug screen (which includes marijuana/THC) and psychological assessment.
• Employees in this position must maintain reliable, punctual attendance. A successful applicant must be able to perform the essential functions of the position and must be able to multi-task, exercise independent judgement, communicate effectively, follow instructions and react professionally and appropriately in emergencies and under stressful circumstances.

Equipment Operated:

The following are examples only and are not intended to be all inclusive: Personal computer (including software/applications), miscellaneous office equipment; police dispatching equipment; two-way radio operations; LEADS; TDD; recording devices, building security cameras.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Majority of work environment will consist of normal office conditions however, while performing the duties of this job, the employee is regularly required to stand, sit, walk, reach with hands and arms, talk and hear. The employee is occasionally required to climb, stoop, kneel, crouch, or crawl and taste and smell. The employee is regularly required to view computer screens and answer calls. The employee may lift and/or move up to 50 pounds.

The noise level in the work environment is usually moderate.

The City of Twinsburg is an Equal Opportunity Employer.