Dispatcher - Raleigh, NC

US Pack Services LLC; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatcher to join their dynamic team. In this role, you will be the vital link between customers and independent contractors, ensuring seamless communication and exceptional service. The ideal candidate will thrive in a fast-paced environment, showcasing strong problem-solving abilities and excellent communication skills. With a commitment to fostering a collaborative culture, this company values integrity and innovation, making it a great place to develop your career. If you are detail-oriented and passionate about service, this opportunity could be your next step towards a fulfilling career.

Benefits

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Qualifications

• 2-3 years experience in customer service or related office roles preferred.
• High school diploma required; Associate's Degree preferred.

Responsibilities

• Answer customer calls and enter information into software system.
• Assign and dispatch delivery jobs while monitoring service issues.
• Handle customer concerns professionally and escalate when necessary.

Skills

Attention to Detail

Multi-tasking

Problem-solving

Communication Skills

Bilingual (English-Spanish)

Critical Thinking

Education

High School Diploma

Associate's Degree

Tools

MS Word

Excel

Database Programs

Job description

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

Find out more at: www.gouspack.com

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day. We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

USPack’s Benefits for Part Time positions include:

• 401(K)
• Paid Sick Time

The Dispatcher position handles customer calls to ensure overall customer satisfaction is achieved. The ideal candidate will have a high level of attention to detail, the ability to effectively multi-task in a fast-paced environment and demonstrate excellent problem-solving skills. This position serves as the primary communicator between Independent Contractors and customers of our organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment is ideal for this position. Superior communication skills and a positive, friendly attitude are critical to succeed in this role.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Dispatcher Essential Job Duties and Responsibilities:

• Answer incoming phone calls from customers and Independent Contractors and enter information into a company-specific software system.
• Prioritize tasks accordingly.
• Enter orders for both routed and on-demand routes, additional stops, wait for time jobs, and special-order requests from customers as required by department standards.
• Determine if orders can be performed as requested by the customer based upon multiple factors.
• Assign and dispatch delivery jobs.
• Monitor online dispatch board for potential issues of delayed service.
• Monitor current job acceptance log of Independent Contractors to ensure workload balance, route reassignments, as necessary, in case of breakdowns or service interruptions.
• Monitor status of time-sensitive deliveries/pickups to ensure timely delivery to customers.
• Answer inbound calls from Independent Contractors and assist them, as needed, to help ensure the routes can be completed according to customers’ expectations.
• Assist with Operations Manager and other employee requests related to dispatch and route completion.
• Monitor and utilize web-based applications, tools, and reports.
• Handle customer concerns in an expeditious and professional manner; escalate unresolved issues to management, as appropriate.
• Perform day-to-day administrative tasks; i.e. email, electronic file management, etc.
• Ensure policies and procedures as defined by the company are consistently followed.
• Perform other duties as assigned.

Knowledge/Skills/Abilities Requirements:

• Ability to establish a high level of trust and credibility in the organization.
• Must be extremely detail-oriented and able to accurately process transactions.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Ability to effectively communicate verbally and in writing at all levels of the organization.
• Proficient computer skills, including but not limited to MS Word, Excel, and database programs.
• Critical thinker with strong analytical skills.
• Ability to lift up to 25 pounds on occasion.
• Ability to work overtime as necessary.
• Bilingual (English-Spanish) preferred.

Education/Experience/Certificates/Licenses Requirements:

• High school diploma required; Associate's Degree preferred.
• 2-3 years previous call center, customer service, records clerk, data entry, administrative, or other related office experience preferred.
• Experience with customer service principles and practices.

Shift Days: Monday through Friday with rotating Saturday/Sunday

Shift Hours: 2nd Shift (Available to work extra hours, weekends, and holidays preferred.)

Work Location: Remote

Salary: Starting at $16.50 per hour plus benefits

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

We are:

Driven by integrity –We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: [e-mail]