Dispatcher-PT

Atrium Health; Rome (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Safety and Security Dispatcher to manage communications and alarms, ensuring safety and timely responses. The role requires strong communication skills and the ability to handle high-stress situations effectively. Join a dedicated team committed to maintaining a secure environment for patients and staff.

Qualifications

• Must possess knowledge of all systems to be monitored.
• Ability to communicate both orally and written.
• Good organizational skills.

Responsibilities

• Ensures prompt and precise response to all communications.
• Monitors alarms and notifies appropriate personnel.
• Can direct personnel in emergency situations.

Skills

Communication

Organizational Skills

Education

High School Diploma or GED

Job description

Job Profile Summary Job Details Job Title: Safety and Security Dispatcher Effective Date: 03/10/2013 Job Code: 80110 Clinical (Yes/No): No FLSA Status: Non-Exempt Supervisory Role: No Job Summary Ensures prompt and precise response to all radio and telephone communications to make sure appropriate response by the department is made. Monitors a variety of general and critical alarms to make certain the appropriate personnel respond. Make critical decisions as to the priority of events or alarms to be handled. Education Degree/Diploma Obtained Program of Study Required/Preferred High School Diploma or GED General Studies Required Certifications and Licensures Credential Required/Preferred None N/A Experience # of Years Type of Experience Required/Preferred N/A N/A N/A Additional Knowledge, Skills, and Abilities - Must possess knowledge of all systems to be monitored to ensure appropriate actions and response - Must have ability to communicate both orally and written - Working knowledge of the Hospital?s geography - Must be able to hear, process information, and enunciate a clear verbal response - Good organizational skills Job Specific Duties Prompt Response Ensures a prompt and precise response to all radio and telephone communications Verification Verifies the accuracy of information prior to transmitting communications Proper Communications Uses the appropriate radio communications procedures and codes Response and Recognition Is familiar with Safety/Security personnel and operations in order to better direct needed response Alarm Monitoring Monitors a variety of general and critical alarms and notifies the appropriate personnel for response Emergency Communication Can direct personnel in an emergency situation by determining the exact location of the emergency and coordinating all radio and telephone information Decision Making Can make critical decisions as to the priority of events or alarms to be handled Campus Awareness Demonstrates knowledge of the interior as well as the exterior of the hospital and surrounding properties Departmental Communication Communicates with other members of the department to stay abreast of current events and issues that may affect the health system Departmental Support Actively supports department management; Actively supports administrative directives when issued Professionalism Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior. Other Duties Performs other duties as assigned by management. UNC Health Care Employee Standards Communication: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Collaboration: Works with others respectfully and openly; provides help to achieve shared goals. Service: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Safety: Meets or exceeds patient and employee safety requirements while promoting and achieving quality outcomes. Accountability: Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks. Improvement: Identifies opportunities and takes action to continuously improve processes. Maintains effectiveness and flexibility during change. Workplace Requirements Employee Health: Complies with all required employee health programs including annual tuberculin testing and other applicable screening, testing and vaccinations. Credentials: Maintains current licensures, certifications and/or registrations (if applicable for the position). Job Competency: Complies with requirements for job specific competency testing and demonstrates and communicates proficiency in skills required (if applicable to position). Corporate Compliance: Adheres to and understands the Health System's Corporate Compliance Plan as evidenced by timely participation in required training (including annual testing) and 100% compliance with the Corporate Compliance Code of Conduct. Safety: Adheres to and understands the Health System's Environment of Care Plan as evidenced by timely participation in required training (including annual safety testing). HIPAA: Adheres to and understands the Health System's HIPAA Compliance Plan as evidenced by timely participation in required training (including annual HIPAA testing). Education: Attends all required educational programs (including General Orientation, and departmental or job specific required programs). Physical and Behavioral Requirements - Physical requirements include occasional standing, walking, and constant sitting - Sedentary physical force is required (exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects) - Visual acuity of 20/20 corrected is required - Ability to hear and speak free of impairment to monitor CCTV?s and alarms - Sense of touch is critical - Manual finger dexterity required to reset systems - Ability to effectively manage a high stress environment is a priority Occupational Exposure to Bloodborne Pathogens Yes or No: No National Patient Safety Goals Improve the accuracy of patient identification Improve the effectiveness of communication among caregivers Reduce the risk of health care-associated infections Consistently demonstrate appropriate hand hygiene techniques Core Values Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Compassion - Is sensitive to the feelings of others and is consistently kind and considerate. Genuinely cares about people and is available and ready to help. Shows sincere concern, empathy, sees the best in people, accepts differences and appreciates virtues. Integrity - Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Acts in ways that demonstrate personal honesty and serves as a positive example of why others should trust the motives of the organization. Standards of Behavior Respect: Maintain Patients' Privacy Professionalism: Take Ownership Safe and Healing Environment: Keep Noise Levels Down Customer Focus: Use the 10/5 Rule; Escort to Destination; Use Elevator Etiquette Communication: Use AIDET (Acknowledge, Introduce, Duration, Explain, Thank) Employee Statement of Understanding I have read and understand the job description for my position. I also understand that I am responsible for meeting the standards of performance outlined in this job description as well as conducting myself in a manner supportive of the mission, vision, core values and Standards of Behavior of High Point Regional Health. I certify that I possess the physical and mental abilities to regularly attend work and fulfill the essential functions of this position with or without reasonable accommodation. If I require accommodation in order to fulfill any or all of these essential functions, I will notify my manager immediately (or in the case of new employees, prior to employment). I understand that receipt of this job description does not imply nor create a promise of employment, nor does it create an employment contract of any kind. I furthermore understand that if hired, my employment relationship with High Point Regional Health is at will and may be terminated by myself or employer at any time with or without cause. The requirements listed above are representative of the knowledge, skills, education, certifications, licensure, experience, and/or ability required to perform the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or require that different tasks be performed when circumstances change in order to best suit the needs of the department and/or organization.

About the company

With over 65,000 employees, Atrium Health, is where you can find a doctor, hospital, or healthcare location in NC or SC.