PT Dispatcher

Illinois Central College; East Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Dispatcher to ensure a safe and secure campus environment. This role involves operating telecommunications equipment, monitoring alarms, and providing critical information to law enforcement and campus services. The ideal candidate will possess strong communication and organizational skills, be able to maintain composure under pressure, and work flexible shifts to provide 24-hour service. Join a dynamic team dedicated to fostering a secure atmosphere for all members of the college community. If you thrive in a fast-paced environment and are committed to public safety, this opportunity is perfect for you.

Qualifications

• High school diploma required; Dispatcher Training Program completion preferred.
• Experience in office, customer service, or call center environment needed.

Responsibilities

• Operate dispatch center equipment and provide information to officers.
• Monitor alarms and building systems, reporting issues as necessary.
• Log department operations and incidents for record-keeping.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Interpersonal skills

Typing skills (40 words per minute)

Ability to maintain composure under stress

Education

High school diploma or equivalent

Completion of Dispatcher Training Program

Tools

Telecommunications equipment

Law Enforcement Agencies Data System (LEADS)

Computer systems

Job description

The Dispatcher is primarily responsible for monitoring and operating the College's telecommunications equipment, building systems and alarms, and conveying necessary information to provide for a safe and secure campus environment. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Operate Campus Police Dispatch Center phone, radio, databases, computer systems, and other equipment.
2. Obtain and provide information from callers to officers, to Facilities Services personnel, other college departments, and other agencies according to department procedures.
3. Log information about department operations and incidents.
4. Monitor and operate Law Enforcement Agencies Data System (LEADS).
5. Maintain, distribute and file reports and items for Lost and Found.
6. Contact proper agencies, officials and personnel as required during emergency situations.
7. Observe weather monitor and LEADS terminal and report weather conditions as necessary.
8. Monitor fire alarm systems, campus security alarms, remote access, and other building systems and report information to appropriate personnel.
9. Maintain, distribute and file folders, records, reports and tickets as assigned.
10. Distribute and log vehicle folders.
11. Perform routine typing and clerical work as assigned.
12. Work varied and flexible shifts, hours, and days off as assigned, to provide 24-hour service.
13. Perform other duties as assigned.

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities:

1. High school diploma or equivalent.
2. Successful completion of Illinois Central College Dispatcher Training Program.
3. Experience working in an office, customer service, or call center environment.
4. Strong typing skills, including the ability to type at least 40 words per minute.
5. Strong organizational skills.
6. Strong verbal and written communication skills.
7. Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.
8. Maintain composure under stressful and adverse conditions.
9. Experience working in dispatch or related communication, security, or law enforcement field.
10. Experience in monitoring and operations of building systems.