Dispatcher (PT)

The Salvation Army USA Central Territory; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to support their Mobile Outreach - Homeless Services. This role involves managing non-emergency requests, ensuring effective communication with field teams, and maintaining client confidentiality. The ideal candidate will have a strong commitment to serving low-income families and the ability to adapt to changing situations. With a focus on compassionate service, this position offers an opportunity to make a meaningful impact in the community while working within a supportive team environment.

Qualifications

• 2 years relevant work experience required.
• Valid driver's license required.

Responsibilities

• Receive and route non-emergency 311 requests for assistance.
• Maintain confidentiality of client information.
• Perform data entry in HMIS.

Skills

Good communication skills

Interpersonal skills

Knowledge of serving low-income families

Initiative and self-starter

Attention to detail

Flexibility in changing situations

Ability to work with confidential material

Education

High School Diploma/GED

Associate Degree

Tools

HMIS (Homeless Management Information System)

Job description

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

JOB DESCRIPTION

POSITION TITLE: Dispatcher

LOCATION/DEPT: North & Central Illinois Division / Mobile Outreach - Homeless Services

REPORTS TO: Program Director

PAY GRADE: 204

PAY RANGE: $19.83-$23.79

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to individuals and families experiencing homelessness and seeking shelter services and other resources in a team-focused manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Program/Administrative Duties
   
   
   
   1. Receive and route non-emergency 311 requests for assistance and determine the nature/urgency of calls.
   
   
   2. Initiate personnel action and maintaining close contact with field teams to monitor response and needed support requirements.
   
   
   3. Assist in training of other dispatchers during onboarding process.
   
   
   4. Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel.
   
   
   5. Inform Program Director and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis.
   
   
   6. Maintain confidentiality of client information (verbal/written).
   
   
   7. Perform data entry in HMIS.
   
   
   8. Attend designated training when necessary.
   
   
   9. Perform general office task including reading daily emails, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
   
   
   
   


2. Other Duties
   
   
   
   1. Provide assistance in ensuring coordinated efforts with other areas, as assigned.
   
   
   2. Attend staff meetings as required.
   
   
   3. All other duties as assigned.
   
   
   
   

EDUCATION/EXPERIENCE

• High School Diploma/GED Required, Associate Degree preferred.


• 2 years' relevant work experience.


• Valid driver's License required

COMPETENCIES

• Good communication and interpersonal skills.


• Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.


• Demonstrated ability to use initiative and be a self-starter.


• An attention to detail.


• A positive attitude and the ability to be flexible in light of changing job situations/priorities.


• A commitment to uphold and promote the mission of The Salvation Army and an appreciation of faith based service organizations.


• An ability to work with confidential material.