Dispatcher Part-Time

maitzhomeservices; Allentown (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

401(k) plan with employer match

Job summary

Maitz Home Services, a dynamic HVAC and Plumbing company in Allentown, PA, is seeking a skilled Dispatcher to join our team. You will schedule and dispatch technicians, optimize routes, and deliver exceptional customer service to our existing clients.

We offer a competitive salary, a monthly bonus plan, and benefits including medical, dental and vision coverage, life insurance, paid time off, holidays, and a 401(k) plan with employer match. Training is provided to help you grow.

Qualifications

• Minimum 2 years office/customer service experience (dispatch experience preferred).
• Professional appearance.
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for installations or repairs.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling / dispatch software.

Responsibilities

• Scheduling and dispatching HVAC service and plumbing technicians by reviewing and optimizing routes.
• Answering incoming phone calls from existing customers and providing exceptional customer service.
• Entering all ticket information in the computer accurately.
• Creating dispatch numbers for parts ordered and following up on part orders.
• Scheduling appointments for part installation.

Skills

Customer service

Dispatch software

MS Office

Team player

Communication skills

Problem solving

Professional appearance

Tools

Scheduling software

Job description

AVAILABLE SHIFT

M, T, F 9:00 am - 5:00 pm + 1 Sunday/Month 7:30 am - 7:00 pm (12-hr shift from home after training) + 32 hrs total.

Maitz Home Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Allentown, PA location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans, and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To be successful in this role, you must possess:

• Minimum 2 years office/customer service experience (dispatch experience is preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to \"think on your feet\" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.