Airline Relations Coordinator

Courier Network Inc.; Inglewood (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Fully paid medical insurance for you &

Family coverage

401k plan with generous contribution

Discretionary bonuses

Job summary

Courier Network Inc. in California seeks an Airline Relations Coordinator to manage relationships with our carrier airlines and oversee shipments to ensure timely onboardings.

You will collaborate with internal teams, ground agents, and service providers to align on operational details and client expectations. You will also oversee regulatory compliance with customs, TSA, IATA, and related bodies, maintain communications records, and continuously seek workflow improvements to boost service

Qualifications

• Bachelor's degree in Supply Chain Management, International Business, Operations Management or similar required.
• Experience in Logistics/Transportation/Customer Service; Air Freight preferred.
• Ability to work under pressure and make timely decisions.
• Strong communication skills, written and verbal.

Responsibilities

• Manage and develop relationships with airlines by communicating CNW’s operational dynamics and requirements.
• Proactively reach out to partners and secure capacity for time-sensitive shipments.
• Coordinate loading and offloading of shipments at critical stages via carrier communication.
• Collaborate with internal teams, ground agents, and service providers to execute details per plan and client expectations.
• Ensure compliance with international shipping regulations (customs, TSA, IATA, etc.) for each movement.
• Maintain records of communications, bookings, and exceptions for audits and transparency.
• Identify opportunities to streamline logistics workflows and enhance service performance.
• Oversee the accuracy of information in a job and manage planned routes.

Skills

Communication skills

Attention to detail

Multi-tasking

Under pressure

Time management

Active listening

MS Office

TMS

Education

Bachelor's degree in Supply Chain Management, International Business, Operations Management or similar

Tools

TMS

Microsoft Office

Job description

About this position

Position Summary

The Airline Relations Coordinator is responsible for managing and building relationships with our primary carrier airlines. Within CNW’s operations, our airline relations team not only manages relationships with carriers but functions as a group that oversees and monitors shipments, to ensure that they are onboard on the desired flight/route.

Essential Duties and Responsibilities

• Manage and develop relationships with airlines by effectively communicating the company’s operational dynamics and requirements.
• Proactively reach out to partners and acquire the capacity for prospective time-sensitive shipments.
• Coordinate the loading and offloading of a shipment at critical stages via communication with carriers at respective ports.
• Collaborate closely with internal teams, ground agents, and service providers to ensure all operational details are executed according to plan and client expectations.
• Ensure compliance with international shipping regulations, including customs, TSA, IATA, and other relevant bodies, for each movement.
• Maintain accurate records of communications, bookings, and exceptions to support internal audits and operational transparency.
• Support continuous improvement by identifying opportunities to streamline logistics workflows and enhance service performance.
• Oversee the correctness of information in a job and manage the planned routes.

Education and Experience

• Bachelor's degree in Supply Chain Management, International Business, Operations Management or similar required.
• Prior Experience in Logistics/Transportation/Customer Service: Experience in Air Freight preferred.
• Ability to handle and work under pressure and make timely decisions.
• Strong attention to detail and active listening skills.
• Ability to multi-task in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Ability to work with TMS (Transportation Management System) and Microsoft Office applications.
• Demonstrates the ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.
• Must be able to work variable shifts (day and night) including weekends and holidays.

The above statements are intended to describe the general nature of the work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Core Competencies and Values

• Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Benefits

CNW offers its employees a generous Employee Benefits Package including:

• Competitive Wages.
• Fully paid medical insurance for you and your family.
• We provide a 401k Plan with a generous contribution.
• Discretionary bonuses.
• And, much more!

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

Shift - Tuesday to Saturday - 12pm - 8pm

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