DISPATCHER (NIGHTS ONLY)

Chatham Emergency Services; Savannah (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

Chatham Emergency Services in Savannah, GA seeks qualified dispatchers for our communications center to support Metro 911, EMTs and Paramedics. The role requires handling high-stress emergencies, operating CAD and radio systems, data entry, and coordinating with public and private sectors.

12-hour rotating shifts and weekend holidays are required. Ideal candidates have strong customer service, the ability to multitask, bilingual English/Spanish preferred, and the ability to pass certification

Qualifications

• Experience with multiple phone lines and radio channels.
• Ability to use sound judgment in dispatching personnel and equipment.
• Think clearly and act calmly in stressful emergency situations.
• Excellent internal and external customer service.
• Multitask with headset, radios, and computer equipment.
• Sit for long periods (12-hour shifts).
• Type 25–30 WPM.
• Disburse accurate information to responding units.
• Speak clearly and concisely.
• Maintain a positive attitude.
• Bilingual English/Spanish preferred.
• Pass IAEM Emergency Medical Dispatch Certification Examination.
• Pass pre-employment exam, background checks, physical, and drug test.

Responsibilities

• Work rotating 12 hour shifts including days, nights, weekends and holidays.
• Proficient in data entry in CAD System.
• Work long hours during disasters and evacuations.
• Sit for extended periods of time.
• Assess emergency situations and provide preliminary guidance.
• Dispiece with the metro 911 system and private emergency calls with public/private sector coordination.
• Dispatch emergency personnel to scenes and provide directions to scenes across Chatham County.

Skills

Multi-line phone & radio operation

Calm under pressure

Data entry accuracy

Typing speed 25–30 WPM

Bilingual English/Spanish

Customer service skills

Multitasking with equipment

Clear and concise communication

Disaster response mindset

Decision making & sound judgment

Public-private sector coordination

Education

IAEM Emergency Medical Dispatch Certification (preferred)

Tools

CAD System

Job description

Chatham Emergency Services is currently seeking qualified dispatchers for our communications center. Our communication center is the heart and soul of the organization. The candidate must have the ability to deal with high stress emergency situations. We are looking for a great support staff within our communication center to assist Metro 911 system, EMT's and Paramedics.

DUTIES

• The candidate must be able to work rotating 12 hour shifts (include days, nights, weekends and holidays)
• Proficient in data entry in CAD System
• The ability to work long hours during disasters and evacuations
• The ability to sit for extended periods of times
• The ability to assess emergency situations and may provide preliminary advice and guidance
• The ability to work with the public and private sector through the metro 911 system and private emergency phone calls
• The ability to dispatch emergency personnel to scenes as well as provide directions to the emergency scenes all over Chatham County

QUALIFICATIONS

The candidate must possess the following skills:

• Experience with multi phone lines and well as radio channels.
• Ability to use sound judgment in dispatching personnel and equipment.
• The ability to think clearly and act calmly in stressful emergency situations.
• Has great customer service skills internally and externally
• The ability to multitasks with several pieces of equipment such as head sets w/telephone, radios & computer equipment
• Sitting for long periods of time (12 hour shifts)
• Type at least 25-30 WPM
• Disburse accurate and appropriate information to responding units
• Speak clear and concise
• Maintain a Positive Attitude
• Bilingual English and Spanish (Preferred)
• Ability to pass International Academies of Emergency Dispatch-Emergnecy Medical Dispatch (Certification Examination)
• Ability to successfully pass pre-employment exam, background checks, pre-employment physical and drug test

Chatham Emergency Services is an Equal Employment Opportunity Employer & Drug-Free Workplace