Dispatcher NERC

Delmarva Power; Newark (DE); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Annual bonus 4%

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Paid time off

Retirement plan

Job summary

Delmarva Power in Newark, DE is seeking a Dispatcher NERC to efficiently coordinate and dispatch field personnel, ensuring safe, compliant operations in a cost-effective manner. You will schedule resources, monitor performance, and provide clear reporting to supervision while supporting customer service and reliability.

This is an hourly position with rotating shifts, meeting NERC requirements and DOT rules; a valid driver's license is required.

Qualifications

• High school diploma, GED or equivalent combination of formal education, training and/or experience.
• Minimum of 2 years' post-secondary credits or equivalent experience.
• Must pass qualification testing prior to company awarding job.
• Must work rotating shifts and holidays (7 days a week, 24 hours a day).
• Must comply with NERC requirements, including background check.

Responsibilities

• Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work.
• Schedule and assign field resources which will best complete the work in a timely manner.
• Coordinate resources and priorities with various groups and departments.
• Responsible for tracking, measuring, and reporting performance to ensure that business goals and objectives are being met.
• Answers, makes, and processes telephone calls from customers and employees.

Job description

Who We Are

We're powering a cleaner, brighter future.

Who We Are

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose

PRIMARY PURPOSE OF POSITION

The Dispatcher NERC will efficiently coordinate and dispatch field personnel in a cost-effective manner and works with System Operators as deemed appropriate. Dispatches orders to appropriate personnel from a variety of groups or departments, using radio or electronic media. Plans and directs the sequence in which jobs are to be executed and is responsible for the flow of work and meeting customer requirements. Monitors and directs activity of field personnel, regarding routine service requests. Analyzes data from many sources to determine dispatch location and priority. Make recommendations to supervision with regard to field resource needs. The Dispatcher will dispatch and perform clerical duties associated with work such as routine gas work, emergency gas work, meter orders, single phase and polyphase work, and other tasks deemed to be within their skills and abilities related to electric and customer work.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

• Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work.
• Schedule and assign field resources which will best complete the work in a timely manner.
• Coordinate resources and priorities with various groups and departments.
• Responsible for tracking, measuring, and reporting performance to ensure that business goals and objectives are being met.
• Answers, makes, and processes telephone calls from customers and employees.
• Transacts written and oral business with customers and may conduct correspondence or deal with the public personally as required.
• Conducts duties in a manner that will promote good customer relations, teamwork, and efficient operation.
• Makes decisions and solves problems related to the work and/or customers.
• Researches and gathers technical information requested by field personnel.
• Investigates and compiles information from various sources to provide clear and effective reporting notification to other parties.
• Compiles, checks, and verifies business data by selection of appropriate material from various sources, such as preparation of summaries of operations or supporting tabulations for reports.
• Posts or enters data requiring full comprehension of its general significance to insure proper use and distribution.
• Handles Miss Utility requests and dispatches appropriate Mark Out personnel as required.
• Performs other related or less skilled work as required or directed.

Job Scope

JOB SCOPE

• This position is a NERC Regulated position.
• Progression as Dispatcher requires satisfactorily completing six-month qualifying period in each classification, and passing training and progression testing when developed. Failure to pass any test a second time will result in the employee being reassigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• High school diploma, GED or equivalent combination of formal education, training and/or experience.
• Minimum of (2) years' post-secondary credits or equivalent experience.
• An employee must pass qualification testing prior to company awarding job.
• Required to work rotating shifts and holidays (7 days a week, 24 hours a day). Required to participate in schedule and shift work. This will include working Saturday, Sunday, or Holidays as assigned as these days fall within the schedule or shift. In addition, employees are required to respond to overtime callout.
• Employees in this job classification are required to comply fully with the Federal Department of Transportation regarding dispatching of gas related work.
• Must be familiar with the geographical layout and characteristics of the electric and gas distribution system.
• Must be and remain thoroughly familiar with the Company's safety rules applicable to this and related jobs.
• Performs other related or less skilled work as required or directed.
• Must comply with NERC requirements, including background check, as this is a NERC regulated position.
• Must have a valid vehicle operator's license or be able to obtain one promptly.

Preferred Qualifications

Benefits

Previous dispatching experience is preferred.

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $36.16/Hr.
• Annual Bonus for eligible positions: 4%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.