Dist System Operator I

Pepco; Joliet (IL); On-site; USD 75,000 - 103,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Employee Assistance Program

Tuition reimbursement

Referral bonus program

Job summary

Exelon Utilities is seeking an entry-level Distribution System Operator to help operate the electric distribution system safely and efficiently. You will dispatch crews, monitor outages, and support restoration efforts during storms and emergencies.

The role requires flexibility for extended hours, weekends, and holidays. Training and advancement within the DSO job family are provided as part of a pathway from this entry level.

Qualifications

• Associate or high school with 3–6 years' related experience, or 1 year internal Exelon experience in DSD1.
• Ability to progress to higher Distribution System Operator classifications.
• Excellent written and verbal communication skills.
• Ability to sit/stand for extended periods; distinguish colors on schematics.
• Demonstrated analytical skills and judgment.
• Ability to respond to emergencies and manage stress while multitasking.
• Willingness to work rotating shifts.

Responsibilities

• Dispatch and procure resources to address electric emergencies.
• Dispatch planned and emergent work under shift manager.
• Acquire electric crews for emergent repairs and inform supervisors of abnormal conditions.
• Maintain operating logs and records of system status and events.
• Plan, schedule and load work into mobile data terminals.
• Draft work requests and work orders for distribution equipment.

Skills

Excellent communication

Analytical thinking

Emergency response

Shift work

Color perception on schematics

SOPD testing readiness

Education

Associate’s degree in engineering/technology

Bachelor’s degree in engineering/tech/math/business

Job description

Who We Are

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies — Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose

This is an entry level position for the Distribution System Operator job family. Optimize the practices, policies, procedures and programs to operate the Electric distribution system in a safe, reliable and efficient manner with the welfare of employees, customers, the public and shareholders in mind. Follow established operating practices and procedures as they relate to customer restoration. Perform system restoration during storms and emergency events. Perform the work of receiving, recording, routing, dispatching customer calls, information, orders, and emergency calls. Serve as the tagging authority by leading and directing the application of the safety tagging procedures. Execute limited line clearance orders by confirming and directing the placement of tags. Lead, direct and supervise associates in restoring customers and safely clearing and restoring equipment. Recognize and reinforce strong performers. Take appropriate administrative actions to address weak performers. Control and operate equipment on the primary electric distribution system. Respond to all electrical service interruptions involving distribution equipment. Respond to electrical service interruptions including power quality, safety concerns, all outage categories at the distribution level. Maintain and apply a working knowledge of the Exelon Management Model for business controls and meet management's expectation for conducting effective business.

Position requires the ability to work extended hours, rotating shifts, weekends, and holidays and overtime on regularly scheduled days off to support operations for coverage during storms or other energy delivery emergencies.

Primary Duties

• Dispatch and, if necessary, acquire additional qualified resources to address electric emergencies
• Dispatch electric planned and emergent work under the direction of the shift manager. Provide adequate ticket comments regarding outage characteristics in the OMS system.
• Acquire additional electric crews to support emergent repairs of the distribution electric system. Keep supervisors informed of abnormal system conditions, major customer outages and equipment related problems
• Keep supervisors informed of abnormal system conditions, major customer outages and equipment related problems. Maintain operating log, interruption reports and associated records to accurately record system status and sequence of events.
• Plan, schedule and load all work for all qualified workers into their mobile data terminals.
• Draft work requests and work orders for electrical distribution system equipment in need of repair.

Job Scope

• Functional control over various operating, construction, testing, customer and contractor groups in the performance of limited electrical switching, repair, testing and related work activities involving lines, transformers, and other equipment under the jurisdiction of the Distribution Shift Manager. The different groups include overhead operating, overhead and underground maintenance and distribution testing.
• The consequences of operating errors or improper system operation could cost the company millions of dollars in direct, indirect and intangible costs such as the loss of customer good will, damaged company equipment, damaged customer equipment and damage to the company's public image.
• Independent judgment is essential in making the real time decisions necessary to maintain the integrity, reliability and security of the Exelon Utilities distribution system.

Minimum Qualifications

• Two-year Associate's degree with a concentration in engineering or technology-related field OR high school degree with 3-6 years' relevant experience OR one-year internal Exelon experience performing DSD1 related work.
• Ability and willingness to progress to higher Distribution System Operator job classifications.
• Excellent written and oral communication skills
• Ability to sit and stand for extended periods of time. Must have the ability to differentiate between and recognize specific colors on computer schematics that relay important system configuration information.
• Demonstrated analytical skills and judgment
• Demonstrated ability to respond to emergencies and manage stressful situations while shifting between multiple tasks.
• Ability to work shift work
• Candidate must receive a "Recommended" result on the System Operator / Power Dispatch (SOPD) test to be eligible for consideration

Preferred Qualifications

• Bachelor's Degree in engineering, technology, math, or business, with a heavy technology curriculum.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $75,200.00/Yr. – $103,400.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.