Dispatcher Med Center Air Communications

Atrium Health; Mint Hill (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Educational assistance

Job summary

Atrium Health is seeking a Security Communication Specialist in Ment Hill, NC to support MedCenter Air Communications. This full-time role involves dispatching security personnel, handling emergency calls via radio and phone, and documenting incidents in the CAD system.

Rotating 7pm–7am shifts, 12-hour blocks, with a strong emphasis on accuracy and calm decision-making. Qualifications include a high school diploma or GED, 1 year of dispatch center experience preferred, and APCO certification is

Qualifications

• High School Diploma or GED required.
• 1 year Dispatch Center experience preferred.
• APCO Certification preferred.
• Must speak clearly and concisely; training provided for phone/radio operations and CAD entry.

Responsibilities

• Dispatches Security personnel to scenes as requested to ensure prompt response.
• Document service requests and events in Security Communications database.
• Receive calls via radio or phone and follow protocols to ensure effective emergency responses.
• Transmit accurate information and prioritize emergency calls appropriately.
• Monitor alarm systems and ensure prompt incident response.

Skills

Communication

Multitasking

Calm under pressure

Education

High School Diploma or GED

Tools

CAD system

Radio communications equipment

Job description

Department 70510 Atrium Health Mobile Medicine - MedCenter Air Communication Center

Department 70510 Atrium Health Mobile Medicine - MedCenter Air Communication Center

Status Full time

Benefits Eligible Yes

Hours Per Week 40

Schedule Details/Additional Information Rotating track schedule, 7pm-7am, 12hr shifts

Pay Range $18.85 - $28.30

Essential Functions

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
• Follow hospital policies and procedures
• Follow departmental policies and procedures
• Assume responsibility for keeping informed about changes in policies and procedures
• Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
• Document request for service and events in Security Communications database
• Confirms response to the scene and appropriate action taken
• Documents that information was received
• Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies
• Transmits accurate information to personnel as needed
• Prioritizes emergency calls appropriately
• Document the emergency in Security Communications database
• Monitors equipment panel abnormalities and ensures prompt response to incidents
• Understands purpose and functions of monitor panels
• Ensures systems are returned to normal working order

Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency depending upon the respective alarm.

Physical Requirements Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones. Ability to function well in high stress situations with limited assistance. Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.

Education, Experience And Certifications High School Diploma or GED required. 1 Year Dispatch Center experience preferred. APCO Certification Preferred. Must be able to speak in a clear concise manner. There is a multi-week training program for phone & radio communications and to learn operation of the alarm monitoring systems, as well as how to enter all calls for service into the CAD system.

Our CommitmenttoYou Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Receives information from various sources for services. These include telephone calls, radio calls and information sent via monitoring equipment. Dispatches the appropriate personnel to incidents which include Security, Law Enforcement, and other emergency services to emergent and non-emergent calls for service. It is the responsibility of the Security Communication Specialist to react calmly to all situations (routine and emergency) and assure customers that their requests will be handled expeditiously and in a professional manner.Ensures that all monitoring equipment is in working order and reports deficiencies to the most appropriate source for any repairs. Monitors all emergent equipment and sends appropriate staff to ensure situation is effectively handled and to document the occurrence. Performs duties in a manner designed to project a positive image for Advocate Health. Ensures that all dispatched requests/contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner.