Communications Operator

aah; Barrington (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance and parental leave

Retirement plan with employer match

Educational Assistance Program

Job summary

Advocate Health is seeking a Telecommunications Analyst to answer all incoming calls on the AMCOM/Alcatel system, route them to the correct department, and assist with outgoing calls. The role involves monitoring emergency panel signals, following procedures, and logging issues for the telecom team.

Ideal candidates will have a high school diploma, at least 1 year of experience, fluent English, strong communication and typing skills, and the ability to multitask in a fast-paced hospital

Qualifications

• High school diploma or equivalent; 1 year experience.
• Fluent English with good communication skills and typing (30 wpm).
• Ability to navigate multi-line phone systems and emergency alerts.

Responsibilities

• Answer all incoming/internal calls on the AMCOM/Alcatel system.
• Direct calls to the appropriate department/individual.
• Assist callers dialing out; respond to emergency panel signals.

Skills

English fluency

Communication skills

Typing 30 wpm

Multitasking

Education

High school diploma or equivalent

Tools

AMCOM/Alcatel system

Job description

Department:

11594 Advocate Good Shepherd Hospital - Telecommunications

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

32

Schedule Details/Additional Information:

overnights, some evening shifts and some weekends. some holidays included.

Pay Range:

$18.85 - $28.30

Major Responsibilities:

Answer all incoming/internal calls on the AMCOM/Alcatel system. Direct calls to the appropriate department/individual. Aid callers dialing out. Respond to any signals from the emergency panel and wall. Follow policy and procedure to alert all required personnel involved in the emergency. Monitor cameras and notify Public Safety if necessary. Page hospital personnel upon request. Overhead page to announce emegencies, codes, drills, etc. Exchange/troubleshoot broken pagers as needed and maintain database. Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms. Log and report trouble in to the Telecom analyst and/or AMCOM. Provide documentation on various logs, reports, projects, etc. Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed. Arriving for scheduled shifts in time to be logged in and ready to take calls at start time.

Education / Experience Required:

High school diploma or equivalent. 1 year experience

Knowledge, Skills & Abilities Required:

Ability to speak English fluently. Good communication skills. Good keyboarding skills. Must type 30 wpm preferredNone

Physical Requirements and Working Conditions:

Ability to see/utilize information from board, screens, over-head monitors and alarm panels. Must be detail oriented. Ability to work in a fast-paced environment. Must be a good multi-tasker. Must be patient and compassionate with callers. Must be able to sit thru shift.If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.