Dispatcher

Forward Air Corp.; Sacramento (CA); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Competitive base pay

Health, dental, vision insurance

401(k) with employer match

Paid holidays & PTO

Telehealth services

Job summary

Forward Air Corp. is seeking a Dispatcher in Sacramento to plan, schedule and dispatch customer freight on-site.

The role owns driver relationships and ensures timely, accurate deliveries while providing exceptional support to drivers and customers. Responsibilities include coordinating shipments, acting as the main contact for driver communications, and proactively monitoring freight movement to meet delivery schedules.

Qualifications

• Self-motivated problem solver with strong desire to meet customer needs.
• Strong verbal and written communication skills.
• Willing to work a flexible schedule.
• Ability to present and maintain a positive corporate image in a fast paced environment.

Responsibilities

• Coordinate, schedule, dispatch and plan customer freight shipments.
• Serve as main contact for driver communications by phone, Qualcomm, and email.
• Develop relationships with Independent Contractors within assigned fleet.
• Provide exceptional driver support and promptly respond to questions.
• Monitor shipments to meet delivery schedules and resolve issues with customers.

Skills

Strong communication

Problem solver

Team collaboration

Customer service

Fast paced environment

Microsoft Office

Tools

AS400

Microsoft Office

Job description

Job Description

• Locations 1227 Striker Ave, Sacramento, CA, 95834, US (On-site)
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Position: Dispatcher

Compensation: $23.26 - $28.49 per hour

Schedule: Thursday through Saturday, rotating Wednesday-6:30 PM - 6:45 AM

The Dispatcher is responsible for the planning, scheduling and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities

• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
• Develop a strong relationship with Independent Contractors within assigned fleet
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities
• Monitor performance and available hours of Fleet Drivers
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
• Other duties as assigned

Requirements

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.

Benefits

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of “can do” attitude and “will do” work ethic.

Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer. Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.