Dispatcher - Jacksonville

Paycom - ATS; Jacksonville (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Paid Time Off

Life Insurance

Disability Coverage

Professional Development

Job summary

MMT Ambulance seeks a qualified Dispatcher to coordinate EMS communications and dispatch ambulance transports in the Jacksonville area. You will ensure timely requests, keep crews informed, and document information accurately in our system.

The role requires strong English skills, customer service experience, and the ability to work under pressure as part of a dedicated team providing critical patient transport services.

Qualifications

• Minimum of a high school diploma or equivalent.
• Dispatch or medical experience preferred.
• Knowledge of medical terminology.
• Proficiency in spelling and writing English.
• Strong communication skills and ability to work in a team.
• Ability to handle high stress situations.
• Customer service experience.
• Proficient in electronic communications systems.
• Ability to manage multiple tasks with attention to detail.
• Good verbal communication and judgment under pressure.

Responsibilities

• Coordinate communication between field staff and facilities to ensure timely responses.
• Dispatch transport requests efficiently and relay information to crews.
• Monitor calls, track statuses, and notify delays as needed.
• Maintain accurate information in the system and demonstrate responsibility.
• Operate multi-line phone system and relevant dispatch software.
• Adapt to varying shifts, including weekends and holidays.

Skills

High school diploma

Dispatch experience

Medical terminology

English proficiency

Communication skills

Teamwork

Stress management

Customer service

Multitasking

Electronic communication

Verbal communication

Education

High School Diploma or equivalent

Job description

# Dispatcher - JacksonvilleFlorida Jacksonville - Jacksonville, FL 32216## DescriptionAre you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? **Join MMT Ambulance and make a Difference in Your Community!** We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. **Make a difference with us!**As a Dispatcher, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between field staff and facilities to ensure timely and accurate responses to service requests for ambulance transports. **Essential Duties and Responsibilities:*** Ensuring that all transport requests are picked up in a timely manner (using either phone or computer)* Ensuring all crews are accounted for at all times* Ensuring that callers are notified of any delays in transports.* Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately* Efficiently dispatching of transport requests and relaying appropriate information to field crews* Knowledge of geography of service area* Operates computers, software, and multi-line phone system.* Ensures the provision of optimal transportation services to patients and referring agencies.* Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays.**Physical Demands:*** Must be ale to sit for long periods of time* Must be able to hear well* Must be able to speak, write, and understand English fluently**Qualifications:*** Minimum of a high school diploma or equivalent.* Prior Dispatch or medical experience preferred.* Knowledge of medical terminology.* Proficiency in spelling and writing English.* Strong communication skills and ability to work in a team environment.* Ability to deal with high stress situations.* Customer service experience* Working knowledge and proficiency of electronic communication.* Able to quickly manage and transition between various tasks while maintaining attention to detail.* Self-confidence, emotional stability, good judgment, and tolerance for high stress* Possess good verbal communication skills* Ability to handle adverse situations effectively**Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve. **What We Offer:**We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked. * **Health Insurance**: Medical, Dental, Vision, Health savings account, and Flexible spending account* **Retirement Plans:** 401K and Roth 401K, with a company match* **Paid Time Off*** **Employer Paid:** Basic Life Insurance and Long-Term Disability* **Supplemental Plans:** Short-Term Disability, Life, Critical Illness, Accident Insurance* **Professional Development:** Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education**Who We Are :**For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365. If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!