Dispatcher III

Airswift; Spring (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Airswift is seeking a Dispatcher III in Texas to manage inbound dispatch requests, coordinate logistics, and schedule transportation. You will organize equipment, materials, vendors, and resources while maintaining clear communication across stakeholders to ensure timely service delivery.

In this fast-paced role you will prioritise operational requests, track progress, and escalate issues as needed. Strong dispatching and coordination capability is essential to directly impact project timelines

Qualifications

• Experience coordinating inbound dispatch requests.
• Experience coordinating logistics activities and scheduling.
• Experience maintaining accurate records in a fast-paced environment.
• Experience identifying operational issues and escalating as needed.

Responsibilities

• Manage inbound dispatch requests via phone, email, and digital platforms.
• Coordinate logistics activities including scheduling and transportation coordination.
• Maintain accurate records of requests, status updates, and communications.
• Identify issues, monitor progress, and escalate for resolution.

Skills

Strong communication

Customer service

Computer skills

Multitasking

Organisational skills

Attention to detail

Process compliance

Issue escalation

Tools

CRM software

Dispatch software

Job description

Job Title: Dispatcher III Duration: 12+ months Schedule: 7/7 Location: Texas, United States

This opportunity supports a fast-paced operations environment focused on inbound dispatch requests, logistics coordination, and transportation scheduling. The role is centred on organising equipment, materials, vendors, and resources while maintaining clear communication across stakeholders. This position offers the chance to make a direct impact by prioritising operational requests, tracking progress, and helping ensure timely service delivery through strong dispatching and coordination capability.

Required Experience:

• Experience handling inbound dispatch requests through phone, email, and digital platforms
• Experience coordinating logistics activities, including scheduling, transportation coordination, and stakeholder communication
• Experience maintaining accurate records of requests, status updates, and communications in a fast-paced environment
• Experience identifying operational issues, monitoring progress, and escalating where resolution support is needed

Required Skills:

• Strong communication, customer service, and computer-based skills
• Ability to manage multiple requests while maintaining accuracy and attention to detail
• Strong organisational skills with the ability to follow established processes
• Ability to prioritise competing demands based on operational urgency, business impact, and customer needs
• Ability to proactively identify potential issues or delays and communicate status changes clearly

Preferred Qualifications:

• Logistics experience
• Dispatching experience
• Transportation coordination experience
• Call center experience
• Operations experience

About Airswift:

Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with unique project needs. With over 1000 employees and 9,000 contractors operating in over 60 countries, Airswift's geographical reach and pool of talent available is unmatched in the industry.