Dispatcher II, 911 Communications

Somerset County, NJ; Somerville (NJ); On-site; USD 48,000; Full time

Job summary

Somerset County, NJ is seeking a Dispatcher II for 911 Communications. This full-time position is vital for managing emergency response requests and ensuring efficient communication between callers and emergency services. Candidates must have effective telephone skills, be detail-oriented, and able to work effectively under stress.

Qualifications

• High School diploma or equivalent required.
• Must possess effective telephone skills.
• Ability to work in a fast-paced, stressful environment.

Responsibilities

• Receive and respond to emergency requests via 9-1-1.
• Dispatch appropriate emergency units based on established plans.
• Maintain communication with responding units and record data.

Skills

Effective telephone skills

Listening skills

Detail-oriented

Education

High School diploma or equivalent

Tools

QED CAD

Microsoft Office

Job description

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This range is provided by Somerset County, NJ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$47,033.00/yr - $47,033.00/yr

Type:Full TimeSalary/Pay Rate:$47,033/yearPosted Date:01/17/2025

911 Communications

Position works under close supervision as a trainee and probationary employee, receives and responds to telephone or other electronic requests for emergency assistance including law enforcement, fire, medical, hazardous materials, animal rescue or other emergency services and/or dispatches appropriate units to response sites.

This position is indispensable to the emergency service function of the division and is required to report to work to meet the operational needs.

Essential Functions

• Incumbent receives telephone or other electronic requests for assistance via the 9-1-1 emergency number.
• Incumbent will be trained to obtain, verify and record location of emergency, name of caller, nature, severity and current status of the emergency and obtains any other appropriate information needed to secure a full assessment of the circumstances. Incumbent will be trained to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data.
• Incumbent maintains a reassuring, calming manner with callers to obtain required information, while encouraging emergency callers to stay on the line.
• Incumbent will be trained to utilize video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize and/or transmit data relating to the emergency.
• Incumbent will be trained to utilize radio, telephone and computerized or other electronic equipment to dispatch specific law enforcement, fire or medical units to the scene of an emergency based on the pre-established response plans; seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre-established response plans.
• Incumbent may assist in maintaining and facilitating communication with responding units by receiving and relaying information including confidential information to authorized personnel.
• Incumbent may make entries, inquiries, cancellations and modifications of records in various systems and databases such as the National Crime Information Center (NCIC and State Crime Information Center (SCIC), Stolen Vehicle file, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article Fire, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, hazardous material databases and hospital status files. Incumbent will be trained to maintain the official station record and/or the daily log of all incoming and outgoing communications.
• Incumbent will receive training in the activation of emergency alert systems such as bells, sirens, beepers and tone-activated devices.
• Incumbent will prepare reports and statistical data.
  
  

Essential Qualifications

• High School diploma or equivalent
• Must possess effective telephone skills.
• Offer of employment contingent upon passing a written test, psychological test, interview process, drug screen and criminal background check.
• Incumbent must have the ability to establish and maintain effective working relationships with employees, agencies and the general public and possess the aptitude to function as part of a team.
• Incumbent must be able to work a flexible schedule, including evenings, weekends and holidays.
• Valid NJ Driver's license.
• Position requires the incumbent to have good listening skills and the ability to focus in a fast-paced, stressful working environment.
• Incumbent must be detail oriented and have the ability to produce work that is consistently accurate within critical time constraints which is essential to the proper performance of this position.
  
  

Preferred

• Proficient in QED CAD experience, Microsoft Office applications and experience in electronic and social media a plus.
• Knowledge of Somerset County Emergency Services preferable.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution and Supply Chain

• Industries

  Truck Transportation

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