Dispatcher II, Public Safety Dispatch Center, Full-time, Second Shift

Health Alliance; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Cincinnati is seeking a Dispatcher II for their Public Safety Dispatch Center. This full-time role requires handling emergency and non-emergency calls, utilizing CAD software, and ensuring effective communication among safety personnel. Candidates should possess strong judgment skills and relevant experience in emergency response. Join a diverse team committed to delivering high-quality care.

Qualifications

• APCO Basic Telecommunicator certification required within one year.
• Minimum 3-5 years of equivalent experience.

Responsibilities

• Determine nature and location of calls for emergency services.
• Use CAD to dispatch, track, and monitor responses.
• Document critical information regarding Public Safety units.

Skills

Communication

Judgment

Information Collection

Education

High School Diploma or GED

Associate's Degree

Tools

Computer-Aided Dispatch Software (CAD)

Communication Equipment

Job description

Dispatcher II, Public Safety Dispatch Center, Full-time, Second Shift

Join to apply for the Dispatcher II, Public Safety Dispatch Center, Full-time, Second Shift role at Health Alliance

Job Description

UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This position is for the second shift within UC Health, LLC.

The Dispatcher II will support the Public Safety Dispatch Center by delivering high-quality care to patients based on assessed needs, standards of care, and policies and procedures.

About UC Health, LLC

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky, partnering with the University of Cincinnati. It combines clinical expertise with research and teaching, offering options for complex situations. UC Health includes UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, and more, with many locations recognized nationally for quality and patient satisfaction. Learn more at uchealth.com.

UC Health is committed to an inclusive, equitable, and diverse workplace.

Responsibilities

• Determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services.
• Use computer-aided dispatch software (CAD) to dispatch, track, and monitor responses.
• Receive and screen calls, collect information on crimes or emergencies, and relay to safety personnel.
• Document critical information regarding the location and status of Public Safety units.
• Exercise independent judgment to prioritize responses according to protocols.
• Coordinate on-site activities of safety forces and notify outside agencies as needed.
• Operate communication equipment including radios, telephones, and computer systems.
• Monitor alarm systems, closed-circuit cameras, access control, and weather alerts.
• Work evenings, nights, weekends, and holidays to ensure 24/7 coverage.

Qualifications

• Minimum: High School Diploma or GED.
• Preferred: Associate's Degree.
• APCO Basic Telecommunicator certification required within one year.
• Minimum of 3-5 years of equivalent experience.
• Preferred: 6-10 years of experience.

Join UC Health to develop your skills, grow your career, and help us provide world-class care. We value diversity and inclusion. Apply today and be part of our extraordinary team!