Dispatcher II

Kenan Advantage Group (KAG); Winder, Northern (GA, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Kenan Advantage Group (KAG) is seeking a dispatcher to execute a daily plan for movement of all freight within the assigned area. The role involves assessing customer needs, coordinating delivery timing, and maintaining proactive communication with drivers and customers.

Responsibilities include managing daily schedules, handling customer service for existing accounts, and coordinating with team members to ensure on-time deliveries.

Qualifications

• High school diploma or equivalent.
• 2 years of dispatching experience.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.

Skills

Conflict resolution

Oral communication

Written communication

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Job description

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members

Qualifications

• High school diploma or equivalent
• 2 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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