Dispatcher I

The Kenan Advantage Group; Petersburg (VA); On-site; USD 39,000 - 59,000; Full time

Job summary

The Kenan Advantage Group is seeking a Dispatch-focused professional in Petersburg, VA to manage freight movements and optimize driver schedules. You will coordinate loads, monitor inventories, and serve as the frontline contact for customers, handling orders and communications efficiently.

You will also monitor emails, handle incident reporting, and participate in on-call duties as required, ensuring timely delivery and high service levels in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent conflict resolution and communication skills.
• Strong oral and written communication abilities.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor email for orders, inventory updates, and team communication.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS (incident reporting system).
• On-call duties as needed.

Skills

Conflict resolution

Communication skills

Interpersonal communication

Education

High school diploma or equivalent

Job description

Job Details: Job Location: 60141 Petersburg VA - Petersburg, VA 23803, Position Type: Dispatch, Salary Range: $39,200.00 - $58,800.00 Salary, Travel Percentage: None, Job Shift: Salary, Job Category: IC1, Hours: Monday to Friday 8am to 5pm

Salary: $45,000-$55,000 depending on experience

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

Qualifications

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.