Dispatcher I

EMCOR Services Mesa Energy; Kent (WA); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Roth Retirement Savings Plan

Paid vacation and sick time

9 paid company holidays

Employee assistance program

Job summary

EMCOR Group is seeking an entry to mid-level dispatcher/administrative support in our Kent, WA office to aid service and maintenance accounts. You will coordinate technicians with sales support, schedule calls, and ensure timely project execution across the local geographic area.

Responsibilities include taking service calls, approving work orders, dispatching technicians, and handling billing-related tasks. Competitive benefits are provided.

Qualifications

• High School Diploma or equivalent a plus.
• 1+ years customer service background required.
• General computer skills including Microsoft Word and Excel.

Responsibilities

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file.
• Enter tech's time into Coins.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket.

Skills

Customer service

MS Word

Excel

Education

High School Diploma

Job description

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.

Essential Duties & Responsibilities

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.
• Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting's assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
• Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
• Assist new technicians in employment policies and procedures as they relate to dispatch.
• Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.
• In the event of a technician's injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.
• Take problem/complaint calls and handle appropriately or direct to Branch Manager.
• Take calls for billing/invoice questions and direct to proper personnel.
• When necessary, advise sales department of major clients' service calls.
• Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
• Enter tech's time into Coins.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.
• Complete service work order and print the "pre-invoice" for Branch Manager's review.
• Keep tracking sheet for date of requests and receipt of reports.
• Maintain certified payroll report files for each job.

Qualifications

• High School Diploma or equivalent a plus.
• Previous HVAC industry experience a plus
• 1+ years customer service background required
• General computer skills including Microsoft Word and Excel

#Mesa

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our affirmative action policy.

Geographic Disclosure

Compensation Range: $29 - $37 per hour

Benefits

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, EMCOR Group is committed to its employees. This commitment is embodied in its competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, Roth Retirement Savings Plan, and Deferred Compensation, and employee assistance and wellness programs. Employees will also receive 80 hours of vacation time and 56 hours of sick time per year. In addition, employees will receive 9 paid company holidays per calendar year.