Dispatcher Gipson, LA

Waste Pro USA; Gibson (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Waste Pro USA is seeking a Dispatcher in the Bayou Country region to coordinate driver dispatching, schedule service orders, and resolve route issues. The role involves balancing cost and speed while maintaining clear communication with drivers, customers, and supervisors.

Responsibilities include assigning routes, closing tickets, updating multiple systems, and ensuring daily data accuracy. The position requires strong organization and teamwork to support residential, roll-off, and commercial

Responsibilities

• Coordinate drivers with dispatch to balance response time and cost.
• Assign routes and service tickets to drivers daily and close tickets.
• Plan daily routes for residential, roll-off, and commercial drivers to meet standards.
• Troubleshoot delivery issues and communicate with drivers and customers to ensure satisfaction.
• Answer calls and provide route information, coordinating with Supervisors to ensure follow-through.
• Maintain data in Tower, Trackese, and related systems; record driver and route info.
• Review productivity reports and distribute updates to route supervisors daily.
• Manage driver phones/radios and oversee software updates and charging routines.
• Support PPE inventory, uniforms, and Saturday work preparations.

Job description

Waste Pro is now hiring a Dispatcher in Bayou Country

Summary Of Position

The purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to driver teams as needed.

Essential Job Functions

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. Distribute county requests to route supervisors.
• Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.
• Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
• Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors.
• Print, review and make data entry corrections to productivity reports for route supervisors daily.
• Distribute and maintain driver phones/radios -- including completion of software updates, and charging phones every evening.
• Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work.

Other Job Responsibilities

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT

Normal setting for this job is: office setting.