DISPATCHER (FULL TIME)

TouchPoint Support Services; Indianapolis (IN); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

TouchPoint Support Services is hiring a full-time Dispatcher at Ascension St Vincent in Indianapolis. The role coordinates and monitors Patient Transportation services, ensuring timely, accurate dispatch of requests and supervision of transporters. Schedule is Monday–Friday with weekends required; hours may vary; first shift.

Previous related experience is preferred. TouchPoint offers a comprehensive benefits package as part of Compass Group, including retirement, health, dental, vision, and

Qualifications

• Previous related experience is preferred.
• Experience with dispatch or patient transport is a plus.
• Strong customer service and communication skills.

Responsibilities

• Coordinates and monitors Patient Transportation services through timely, accurate dispatch of requests.
• Provides quality customer service with attention to detail.
• Directs the activity of transporters, ensuring timely completion of tasks.
• Follows up on issues to meet service standards and patient appointments.
• Acts as a liaison between Patient Transportation and other departments.
• Assigns and distributes pagers; monitors daily sign-in/out procedures.
• Promotes positive relationships with patients, families, visitors and staff.

Skills

Customer service

Communication

Attention to detail

Dispatch coordination

Job description

We are hiring immediately for a full time DISPATCHER position.

Address: Ascension St Vincent - 2001 West 86th Street, Indianapolis, IN 46260. Note: online applications accepted only.

Schedule: Full time schedule. Monday through Friday, hours may vary. Weekends required; 1st shift. More details upon interview.

Requirement: Previous related experience is preferred.

Pay Range: $17.00 per hour to $19.00 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one‑on‑one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign‑in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Associates At Touchpoint Are Offered Many Fantastic Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug‑free workplace.