Dispatcher FT

Estuary Transit District; Middletown (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing community mobility. In this role, you'll provide crucial support in coordinating transportation services, ensuring that clients receive timely and efficient travel solutions. Your customer service skills will shine as you assist passengers with trip planning and handle scheduling. This position offers the chance to work closely with a dynamic team, ensuring that the transportation needs of the community are met with care and professionalism. If you're passionate about making a difference in people's lives and enjoy a variety of tasks, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Retirement Plan

Paid Time Off

Qualifications

• Ability to communicate effectively with customers and drivers.
• Knowledge of public transportation regulations and procedures.

Responsibilities

• Assist customers with trip planning and scheduling.
• Monitor drivers and ensure compliance with routes and policies.

Skills

Customer Service Orientation

Communication Skills

Scheduling Software Proficiency

Knowledge of Transportation Statutes

Interpersonal Skills

Education

High School Diploma

Connecticut Commercial Driver’s License Class B

Tools

Microsoft Office

Job description

Estuary Transit District provides public transportation to the valley-shore region of Connecticut under the River Valley Transit name. We provide 400,000 trips annually to jobs, medical appointments, school and shopping, connecting residents to our community.

We offer competitive pay and an excellent benefit package. Our employees enjoy knowing that they improve the lives of the people we serve every day.

Come be a part of our growing team!

Shift
4 Weeknights and Saturday 3 pm to 11 pm

Benefits

In addition to competitive pay, we offer an outstanding benefit package that includes:

• The same benefits offered to CT state employees for:
  • Health
  • Dental
  • Vision
• Employer funded short term disability
• Employer funded life insurance
• Employer paid retirement plan
• Generous paid time off policy

Position Overview

Patiently explains the service options available for a potential client (including information on transportation procedures): takes requests for transportation services from eligible clients and members of the general public (including explaining how clients can use the system); assists passengers with trip planning; handles scheduling, confirmation, and cancellation of trips; vehicles to shifts; maintains two-way communication with drivers throughout the day, and handles other clerical duties as assigned by the Operations Manager or Executive Director.

Will work closely with the Lead Dispatcher to prepare forms, maintain records, and files.

Oversee drivers and their shifts to ensure compliance with routes, schedules and policies. Provide assistance with mechanical, routing or emergency situations.

Work is characterized by the variety, complexity, and frequent public contact associated with the position. Considerable tact and courtesy are required as well as judgment in selecting and applying standard procedures and practices to specific tasks. Work is performed under general supervision and is evaluated by observation, conference, and the overall effectiveness and accuracy of duties performed.

Essential Job Functions

• Take phone requests for transportation services from customers.

• Assist customers with trip planning and scheduling based on: a) their physical condition, b) the unique features of the route system (including off-route scheduling) and Dial-A-Ride and c) detailed working knowledge of the location of streets, roads, and highways and the geographical conditions of the service area.

• Assess the client’s needs and handles scheduling, confirmation, and cancellation of trips. Ensures scheduled routing makes sense in regards to timing and geographical direction.

• Meet and/or exceed ETD customer service and dispatching standards and assist the Operations Manager to respond to road call emergences and vehicle accidents; assist in meeting ETD’s vehicle emergency service standards. Operate the buses in service in an emergency situation.

• Communicate with drivers as necessary.

• In conjunction with the Lead Dispatcher, insure that vehicle service hour records (including driver manifest reports and logs) are accurate and up to date.

• Prepare client intake forms and files, trip records and complaints/suggestion files.

• Type necessary reports, forms, and correspondence as needed.

• Manage the direct collection of all fares and insure that the cash collection and reconciliation meets the standards established by the District.

• Take and successfully pass a drug test for pre-employment, as well as at random, reasonable suspicion, and post accident drug and alcohol tests as deemed appropriate by the District’s current approved drug testing policy.

• Monitor work environment for safety standards and potential hazards. Notify DER of need for a reasonable suspicion drug test. Notify Operations manager of known or observed safety or policy violations.

Requirements

• Courteous, friendly, personable demeanor. Orientation toward customer service (“interest in helping customers”).

• Working knowledge of county, state, and federal statutes pertaining to public transportation (or demonstrated ability to learn them).

• Ability to communicate the features of each service to the general public.

• Ability to establish and maintain an effective working relationship with drivers, human service agencies, and the general public.

• Good oral and written communication skills.

• Intermediate knowledge of computer skills, including ability to use scheduling software and Microsoft Office.

• Connecticut commercial driver’s license class B or higher with public service endorsement, passenger and airbrake endorsements or equivalent.

Note: this job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Equal Opportunity Employer.