Dispatcher - Friday-Tuesday 2pm -10:30pm

UPS; United States; On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Paid time off

Life Insurance & AD&D

Disability Income Protection

Employee Assistance Program

Paid Holidays & Personal time

Holidays & Sick Leave

Job summary

UPS Healthcare Precision Logistics seeks a detail-oriented operations professional to manage airfreight shipments and local agent coordination. You will ensure timely collections, deliveries, and recoveries while maintaining safety, regulatory compliance, and documentation.

The role emphasizes process improvements, cross-functional communication with packaging and export/import teams, and leveraging Maestro tools to keep shipments on track.

Qualifications

• Experience with airfreight operations, import/export regulations (TSA, US CBP, FDA, etc.)
• Proven ability to implement process improvement initiatives
• Excellent communication and attention to detail

Responsibilities

• Coordinate collections, deliveries, drop offs and recoveries with drivers and Marken offices.
• Maintain communication with Packaging Team for supplies and requirements.
• Track shipments using Maestro reports and update Maestro accordingly.
• Ensure proper documentation and adherence to temperature controls for shipments.

Skills

Airfreight operations

Import/export operations

Process improvement

Attention to detail

Communication skills

Decision making

Tools

Maestro

Maestro Wiki reports

XMaestro mobile app

Tableau board

Job description

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Purpose

Ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards.

Main Duties and Responsibilities

• Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries
• Condition the shipments as required
• Create the applicable Route Legs depending on the service
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries
• Track every shipment using the Maestro Wiki report designed for Dispatch
• Confirm that every recovery/receiving is complete by matching the information against the manifest during reception process, placed shipment into required temperature and replenished as needed.
• Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro)
• Provide periodical inspection to the vehicles to confirm that they are in proper conditions
• For NFO shipments provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly
• Updating the Tableau board
• Uploading all documents in the system in a timely manner
• Downloading TT4's in the system in a timely manner
• Placing delay codes and notes in Maestro
• Updating the dispatch turnover spread sheet for the next shift
• Confirming and printing emails for pickups
• Consistent communication with Export and Import for airport recoveries and drops
• Knowing the location of your drivers and LSP'S always
• Replenishing all local deliveries as necessary
• Paying for Import shipments
• Creating Pick Up Orders for airlines
• Going over the Route leg alert screen in Maestro
• Forklift
• Warehouse and airport experience.

Requirements

• Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc)
• The ideal candidate has experience from working in a GDP environment
• Proven ability to implement process improvement initiatives
• Decision making and problem solving skills
• Attention to detail and truly cares about quality
• Excellent communication skills

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.15 per hour to $25.00 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US g