Dispatcher - Fort Worth Terminal

Gulf Winds International Inc.; Palmdale (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Gulf Winds International Inc. is seeking a Dispatcher in Palmdale, California. This position is responsible for ensuring timely and efficient service to customers and drivers while promoting a culture of Operational Excellence.

The ideal candidate will have strong problem-solving abilities, extensive communication skills, and experience in logistics. Responsibilities include managing contractor satisfaction, tracking equipment, and achieving performance metrics.

Qualifications

• Must possess strong problem-solving skills and be a self-starter with minimal supervision.
• Dependable to work independently with professional communication and writing skills.
• Previous transportation experience is preferred.

Responsibilities

• Ensure Independent Contractor satisfaction and facilitate load distribution.
• Achieve driver retention and growth goals.
• Work closely with critical departments to best serve drivers and customers.
• Promote a culture of Operational Excellence focused on safety.
• Track and manage all Gulf Winds equipment for utilization.
• Manage quarterly KPIs to support company goals.

Skills

Organizational skills

Professional communication skills

Problem Resolution Skills

Logistics and Intermodal experience

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Prism Software

Job description

Only candidates in the Fort Worth Market will be considered.

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Primary Job Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.