Dispatcher - Houston Terminal

Gulf Winds International; La Porte (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Gulf Winds International, a leading intermodal drayage and warehousing provider in the Gulf region, seeks a Dispatcher to ensure timely, accurate service for drivers and customers. Responsibilities include load distribution, driver retention, cross-department coordination with Safety, Driver Recruitment, Customer Service, and Sales, and maintaining KPI targets.

The role requires strong problem-solving, communication, and the ability to work with minimal supervision in a fast-paced logistics

Qualifications

• High school diploma or GED is required.
• Must possess professional communication and writing skills.
• Experience in transportation or logistics is preferred.
• Ability to work with minimal supervision.

Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by supporting driver success.
• Collaborate with Safety, Driver Recruitment, Customer Service and Sales to serve drivers and customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload to meet customer requirements and provide World Class service.
• Track and manage Gulf Winds equipment for proper utilization.
• Cross-train to cover workload when the Terminal Manager is out.
• Communicate challenges and opportunities with practical solutions.
• Manage costs to increase terminal profitability and minimize customer costs.
• Ensure facility is properly stocked and maintained.
• Monitor quarterly KPIs to support company goals.

Skills

Organizational skills

Professional communication

Self-starter

Problem resolution

Independence

Timeliness

Education

High School Diploma or GED

Tools

Prism Software

MS Word

Excel

Outlook

Job description

Gulf Winds International, Inc. was founded in April 1996. The idea was to develop a full-service, third-party logistics company that would focus on warehousing, container drayage, and truckload solutions.

Today Gulf Winds is the leading intermodal drayage and warehousing provider in the Gulf region with over 750 trucks and operating over 825,000 square feet of Port Houston warehouse space. By any measurement standard, Gulf Winds is a remarkable success story. In just a few years, the company has grown from only four employees with one account to over 250 employees with strategic locations in Houston, Dallas, Fort Worth, Mobile, Memphis, Savannah, Charleston and Norfolk

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Primary Job Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.