Dispatcher - Fort Worth Terminal

Gulf Winds International, Inc.; Fort Worth (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Dispatcher in Fort Worth to ensure timely, accurate service for customers and drivers. The role requires exceptional problem-solving and communication skills while managing relationships with independent contractors.

Your responsibilities include facilitating load distribution, promoting safety, and achieving retention goals. Applicants should have a high school diploma and organizational abilities, with transportation experience preferred.

Qualifications

• Strong organizational and professional communication skills.
• Ability to work independently with minimal supervision.
• Previous transportation experience preferred.

Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and grow relationships with contractors and drivers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Manage cost with focus on profitability and customer satisfaction.

Skills

Organizational skills

Professional communication skills

Problem resolution skills

Computer skills

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Prism Software

Job description

Only candidates in the Fort Worth Market will be considered.

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Primary Job Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.