Dispatcher for Delivery Service Partner

Amazon; Maple Valley (WA); On-site; USD 47,700 - 58,300; Full time

Benefits offered by this job

Health insurance

401(k) options

Tuition reimbursement

Paid time off

Paid sick leave

Job summary

Amazon is seeking a Dispatcher Associate for its DWA5 facility in Maple Valley, WA. This full-time role involves monitoring delivery drivers, addressing issues, and using GPS technology to ensure timely deliveries.

Requirements include a valid driver’s license and at least 2 years of experience in a similar role. The position offers a salary of $53,000 per year plus bonuses, alongside benefits such as health insurance and a 401(k).

Qualifications

• Eligibility to work in the U.S. and at least 21 years old.
• Prior dispatcher or lead delivery driver experience of at least 2 years with Amazon, FedEx or UPS.
• Ability to operate and navigate a delivery van.

Responsibilities

• Monitor progress of delivery driver associates throughout the day.
• Address driver problems and requests by communicating with Amazon personnel.
• Utilize GPS systems to monitor drivers and track vehicles.

Skills

Valid driver’s license

Good communication skills

Ability to maneuver packages up to 50 lbs

Job description

Position Overview

Dispatcher Associate at Peak Logistics, located at the DWA5 facility in Maple Valley, WA. The role requires prior experience as a dispatcher or lead delivery driver with at least 2 years in a package delivery service such as Amazon, FedEx, or UPS.

Full‑time, 8‑hour closing shift, 5 days a week with flexible scheduling. Minimum 21 years of age, valid driver’s license, and eligibility to work in the United States.

Salary: $53,000 per year plus bonus.

Responsibilities

• Monitor progress of delivery driver associates throughout the day and coordinate or prioritize package rescues as needed.
• Address driver problems and requests by communicating directly with Amazon personnel and providing solutions.
• Receive emergency and non‑emergency phone calls from drivers, document all information, incidents, and issues.
• Enter data in various systems and Google documents, maintaining logs, recording calls, activities and other information.
• Prioritize phone calls according to urgency and importance.
• Use a mobile phone and computer to manage communications with drivers and manage vehicles.
• Monitor, notify and confirm drivers’ clock‑in/out for lunch breaks according to policy.
• Utilize GPS systems to monitor drivers and track vehicles.
• Load, unload, prepare, inspect, re‑fuel and safely operate company‑provided transport vehicles, including extended cargo vans and Freightliner Step Vans.
• Deliver packages on varying routes to numerous addresses, both business and residential.
• Follow strict safety standards on and off the road.
• Interact with Amazon customers and the public professionally and positively.
• Use handheld technology to manage the delivery process and vehicle safety & maintenance procedures.
• Safely drive and operate delivery vehicles periodically.
• Other relevant duties as required.

Qualifications

• Eligibility to work in the U.S. and at least 21 years old.
• Valid driver’s license.
• Prior dispatcher or lead delivery driver experience of at least 2 years with Amazon, FedEx or UPS.
• Ability to maneuver packages up to 50 lbs and get in and out of a van quickly on a route.
• Ability to operate and navigate a delivery van.
• Consent to a 4‑panel drug test, including DMV vehicle record check.
• Good communication skills and ability to work well with others.
• We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.

Benefits

• Health insurance, dental insurance, and vision insurance.
• 401(k) options.
• Tuition reimbursement.
• Paid time off and paid training.
• Referral program.
• Snacks and drinks provided.
• Paid sick leave.

Schedule

• 8‑hour shift.
• Closing shift.
• Weekday availability.
• Weekend availability.

Additional Information

All information will be kept confidential according to EEO guidelines.