Dispatcher - DPW

City of Indianapolis and Marion County; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

City of Indianapolis and Marion County is seeking a dispatcher to handle emergency and non-emergency calls for the Department of Public Works (DPW) and related departments. You will respond to telephone and radio requests, dispatch information to the right teams, and maintain accurate records in a central dispatch environment.

The role emphasizes fast, accurate communication, ability to learn computer and radio systems, and familiarity with City geography.

Qualifications

• High School diploma or equivalent.
• Preferred 1 year experience.
• Ability to communicate orally and in writing.
• Ability to learn and fluently operate a computer system, radio system and related equipment.
• Ability to read a map and know City geography.

Responsibilities

• Receive, evaluate, and dispatch emergency and non-emergency calls for DPW and related departments.
• Answer emergency and non-emergency telephone calls and radio requests as required.
• Re-transmit information to appropriate personnel or agencies as needed.
• Maintain paper and/or computerized records as required by Central Dispatch.

Skills

Oral & written comms

Radio/Computer operation

Map reading

Education

High School diploma or equivalent

Job description

Position is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for the Department of Public Works (*DPW) and other related Departments.Answers emergency and non-emergency telephone calls and radio requests as required.

Re-transmits information received to appropriate personnel or agencies as needed.

Maintains all paper and/or computerized records as required by Central Dispatch.

Monitors United Water equipment and report problems as directed.

Maintains confidentiality of all information

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

High School diploma or equivalent, and one (1) year experience is preferred. Ability to effective communicate orally and in writing. Ability to learn and fluently operate a computer system, radio system and any other related equipment. Ability to read a map and have basic knowledge of City of Indianapolis geography.Work is conducted in an environment that is consistent with Dispatch centers.