Emergency Communications Dispatcher - Public Works

City of Indianapolis; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

City of Indianapolis & Marion County seeks a dispatcher to receive, evaluate, and dispatch emergency and non-emergency calls for the Department of Public Works and related departments. You will answer telephone and radio requests and re-transmit information to the appropriate personnel or agencies as needed.

The role requires strong oral and written communication, proficiency with computer and radio systems, and map reading for City geography. Work is performed in a dispatch-center environment.

Qualifications

• High School diploma or equivalent, and one (1) year experience is preferred.
• Ability to effective communicate orally and in writing.
• Ability to learn and fluently operate a computer system, radio system and any other related equipment.
• Ability to read a map and have basic knowledge of City of Indianapolis geography.
• Work is conducted in an environment that is consistent with Dispatch centers.

Responsibilities

• Receive, evaluate, and dispatch emergency and non-emergency calls for the Department of Public Works (DPW) and related Departments.
• Answer emergency and non-emergency telephone calls and radio requests as required.
• Re-transmit information to appropriate personnel or agencies as needed.
• Maintain paper and/or computerized records as required by Central Dispatch.

Skills

Oral communication

Written communication

Computer literacy

Radio equipment operation

Map reading

Education

High School diploma or equivalent

Tools

Radio system

Dispatch software

Central Dispatch

Job description

Position is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for the Department of Public Works (*DPW) and other related Departments.Answers emergency and non-emergency telephone calls and radio requests as required.

Re-transmits information received to appropriate personnel or agencies as needed.

Maintains all paper and/or computerized records as required by Central Dispatch.

Monitors United Water equipment and report problems as directed.

Maintains confidentiality of all information

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.High School diploma or equivalent, and one (1) year experience is preferred. Ability to effective communicate orally and in writing. Ability to learn and fluently operate a computer system, radio system and any other related equipment. Ability to read a map and have basic knowledge of City of Indianapolis geography.Work is conducted in an environment that is consistent with Dispatch centers.