Dispatcher- Denver

Via-Mobility-Services; Denver (CO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Medical/Dental/Vision Insurance

403b Retirement Plan

Job summary

Via Mobility is seeking a dedicated Dispatcher to support our customers and drivers in the Denver area. The role emphasizes accurate data entry, timely dispatch, and clear communication to ensure smooth operations and safe transportation options for clients.

The position requires a High School Diploma or GED and bilingual English/Spanish is preferred. You will join a collaborative team offering training, growth opportunities, and employee benefits.

Qualifications

• High School Diploma or GED required.
• Bilingual English/Spanish preferred.
• Strong customer relations, decision-making and problem-solving skills.
• Effective communication, both oral and written.
• Ability to build positive relationships with staff and the public.
• Knowledge of Denver Metro area and transportation providers.

Responsibilities

• Handle data entry and dispatch drivers on routes.
• Answer phones and communicate information promptly.
• Perform technical and administrative tasks as required.
• Provide information in a timely and efficient manner.

Skills

Customer service

Multitasking

Communication skills

Computer literacy

Independent work

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Is customer service and multitasking part of your skill set?Do you enjoy working autonomously yet still being part of a strong team?Ready to put your patience and adaptability to work?Did you answer yes to any of these questions? If so, then this role may be for you!Being a Dispatcher has its Advantages:You will work with other dedicated professionals who share your passion for helping individuals in need. We offer:A fun and supportive environmentA role where you can interact and make a difference in a lifeOpportunities for growth within the organizationEmployee Discounts including T-Mobile, Pet Insurance, Gym Memberships & More!The Dispatcher performs a variety of customer service duties, including data entry, dispatching drivers on their routes, answering phones, receiving, and communicating information and performing other technical and administrative functions, as required. The primary goal of this role is to provide information in a timely and efficient manner.Starting pay range for the role is $23.11-$29.55/hour (Additional $1 per hour for bilingual)*Based on years of Dispatcher experience*Please see below for available opportunitiesSaturday & Sunday 4:00am-2:00pmSaturday & Sunday 1:00pm-11:00pmQualifications for the Dispatcher:High School Diploma or GEDBilingual (English/Spanish) preferredPositive customer relations skills, including good decision-making and problem-solving skillsAbility to communicate effectively, both orally and in writingAbility to establish and maintain positive and effective working relationships with employees and the general publicKnowledge of or ability to learn the Denver Metro area and other transportation providers as potential referralsKnowledge of occupational hazards and safety practices and proceduresAbility to work independentlyAbility to sit at a desk for long periods of timeAbility to multitaskCompetent computer skillsThis is a Safety Sensitive roleKeywords: Call Center, customer service representative, scheduler, dispatch specialist, operations coordinator, transportation coordinatorCompetitive Benefits:Paid Training! Paid Time-Off!Guaranteed wage increases every year!Medical, Dental, Vision, Flexible Spending AccountEmployer paid Life Insurance403b Retirement PlanEmployee Assistance ProgramAccess to Pet Insurance discountsSpecial employee only discountsCredit Union MembershipsPublic Service Loan Forgiveness (PSLF) ProgramStability and longevity with a growing, sustainable, and innovative companyLearn more about why we are a great place to work:https://viacolorado.org/work-with-us/careers/employee-benefits/About Via Mobility:We are a vibrant, accomplished nonprofit with a culture built on four key values – teamwork, honesty, integrity and a passion for helping others.Via team members have a common goal: to provide our clients with mobility and transportation options that enhance quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities.Via is an Equal Employment Opportunity Employer (EEO)