Bilingual Dispatcher

Via-Mobility-Services; Denver (CO); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Paid training

Paid time-off

Medical, Dental, Vision

403(b) Retirement Plan

Employee discounts

Job summary

Via Mobility is hiring a Dispatcher in Denver to support dispatch operations, data entry, and front-line customer service. You will coordinate drivers, answer phones, and communicate with teams to ensure timely information delivery.

The role requires bilingual (English/Spanish), strong problem solving, and the ability to multitask in a safety‑sensitive environment. Competitive benefits and career growth available.

Qualifications

• High School Diploma or GED required.
• Bilingual English/Spanish preferred for interactions with diverse customers.
• Strong communication, problem solving and decision making abilities.

Responsibilities

• Dispatch drivers on routes and coordinate with transportation providers.
• Answer phones, provide information, and perform data entry tasks.
• Maintain positive relationships with employees and the public.
• Learn the Denver Metro area and relevant referral sources.

Skills

Bilingual (English/Spanish)

Multitasking

Data entry

Customer service

Communication skills

Computer skills

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Is customer service and multitasking part of your skill set?Do you enjoy working autonomously yet still being part of a strong team?Ready to put your patience and adaptability to work?Did you answer yes to any of these questions? If so, then this role may be for you!Being a Bilingual Dispatcher has its Advantages:You will work with other dedicated professionals who share your passion for helping individuals in need. We offer:A fun and supportive environmentA role where you can interact and make a difference in a lifeOpportunities for growth within the organizationEmployee Discounts including T-Mobile, Pet Insurance, Gym Memberships & More!The Dispatcher performs a variety of customer service duties, including data entry, dispatching drivers on their routes, answering phones, receiving, and communicating information and performing other technical and administrative functions, as required. The primary goal of this role is to provide information in a timely and efficient manner.Starting pay range for the role is $22.61-$29.05/hour*Based on years of Dispatcher experience*We have 1 full-time opportunity. The schedule is Monday-Friday 4:00am-12:30pmQualifications for the Dispatcher:High School Diploma or GEDBilingual (English/Spanish) requiredPositive customer relations skills, including good decision-making and problem-solving skillsAbility to communicate effectively, both orally and in writingAbility to establish and maintain positive and effective working relationships with employees and the general publicKnowledge of or ability to learn the Denver Metro area and other transportation providers as potential referralsKnowledge of occupational hazards and safety practices and proceduresAbility to work independentlyAbility to sit at a desk for long periods of timeAbility to multitaskCompetent computer skillsThis is a Safety Sensitive roleKeywords: Call Center, customer service representative, scheduler, dispatch specialist, operations coordinator, transportation coordinatorCompetitive Benefits:Paid Training! Paid Time-Off!Guaranteed wage increases every year!Medical, Dental, Vision, Flexible Spending AccountEmployer paid Life Insurance403b Retirement PlanEmployee Assistance ProgramAccess to Pet Insurance discountsSpecial employee only discountsCredit Union MembershipsPublic Service Loan Forgiveness (PSLF) ProgramStability and longevity with a growing, sustainable, and innovative companyLearn more about why we are a great place to work:https://viacolorado.org/work-with-us/careers/employee-benefits/About Via Mobility:We are a vibrant, accomplished nonprofit with a culture built on four key values – teamwork, honesty, integrity and a passion for helping others.Via team members have a common goal: to provide our clients with mobility and transportation options that enhance quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities.Via is an Equal Employment Opportunity Employer (EEO)