Dispatcher/ Customer Service Representative (CSR)

Neighborly - MRR: Shell Account; Anaheim (CA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health & wellness package including medical, dental, vision

Flexible scheduling options

Company-wide family events

Job summary

Neighborly - MRR: Shell Account is seeking a motivated Dispatcher / Customer Service Representative (CSR) to join the Mr. Rooter Plumbing team in Anaheim, California. This essential role includes managing technician schedules, ensuring communication between customers and technicians, and providing excellent customer service.

Successful candidates should be organized, detail-oriented, and capable of thriving in a fast-paced environment. The position offers competitive pay, professional advancement opportunities, and a supportive team atmosphere.

Qualifications

• Previous dispatching, customer service, call center, or office experience preferred.
• Ability to remain calm and professional in a fast-paced environment.
• Dependable, detail-oriented, and team-focused.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Schedule plumbing service appointments and maintain technician calendars.
• Communicate job details clearly to technicians and customers.
• Monitor technician progress throughout the day and adjust schedules accordingly.

Skills

Strong communication skills

Multitasking

Customer service skills

Problem-solving

Dependable and detail-oriented

Tools

Scheduling software

Phone systems

Job description

Join the Mr. Rooter Plumbing Team!

Are you organized, customer-focused, and thrive in a fast-paced environment? Mr. Rooter Plumbing is looking for a dependable and motivated Dispatcher / Customer Service Representative (CSR) to join our growing team!

This role is essential to the success of our daily operations by providing excellent customer service, managing technician schedules, coordinating service calls, and ensuring smooth communication between customers and field technicians.

If you are detail-oriented, professional, and enjoy helping people, we would love to meet you!

Compensation

Competitive hourly pay based on experience, skill level, and qualifications.

What You’ll Do

• Answer incoming customer calls professionally and courteously.
• Schedule plumbing service appointments and maintain technician calendars.
• Dispatch technicians efficiently based on availability, location, and urgency of calls.
• Communicate job details clearly to technicians and customers.
• Follow up with customers regarding appointments, estimates, and completed work.
• Maintain accurate customer records, job notes, invoices, and documentation.
• Assist with rescheduling, emergency requests, and routing changes as needed.
• Monitor technician progress throughout the day and adjust schedules accordingly.
• Support office operations and administrative tasks when necessary.
• Deliver exceptional customer service and maintain a positive, professional attitude.

What We’re Looking For

• Previous dispatching, customer service, call center, or office experience preferred
• Strong communication and multitasking skills
• CSR/ Dispatching Plumbing experience a plus!
• Excellent organizational and time management abilities
• Ability to remain calm and professional in a fast-paced environment
• Comfortable using computers, scheduling software, and multiple phone systems
• Strong problem-solving and customer service skills
• Dependable, detail-oriented, and team-focused
• Plumbing or home service industry experience is a plus

Why Join Mr. Rooter Plumbing?

What We Offer:

• Professional advancement through sponsored training and continuous development
• Health & wellness package including medical, dental, vision, short-term disability, and life coverage
• Flexible scheduling options
• Every Other Weekend Off
• Closed Sundays
• Stable, year-round work
• Company-wide family events and team celebrations
• Supportive team environment and growth opportunities