Dispatcher

Neighborly - MRR: Shell Account; El Paso (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Software and technology support

Employee benefits

Job summary

A plumbing service provider is seeking a Dispatcher to coordinate between management and service professionals. The role requires bilingual skills in English and Spanish, as well as customer service abilities. Mr. Rooter Plumbing offers paid training, career advancement opportunities, and a supportive work environment. Ideal for ambitious candidates ready to thrive in the plumbing industry. Join our dynamic team committed to delivering customer satisfaction and efficiency in service.

Qualifications

• Bilingual in English and Spanish required.
• Strong customer service skills essential.
• Must be proficient with computers.

Responsibilities

• Coordinate with managers and service professionals.
• Follow the Mr. Rooter Plumbing process.
• Ensure high customer satisfaction and quality workmanship.
• Follow the established Mr. Rooter Plumbing process from customer contact to payment processing.

Skills

Bilingual in English and Spanish

Customer service skills

Computer literate

Job description

Overview

If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!

Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.

You may have never thought about being a dispatcher as a career, but it’s a job that pays extremely well! Plumbing is a very important service work that’s always needed, even in times of economic uncertainty. As a dispatch professional, you’ll be doing something that matters!

At Mr. Rooter Plumbing, you don’t need prior dispatching experience or a college degree to join our team. (But if you have some, that’s a plus!)

We’ll teach you everything you need to know to get started in a career in this industry. Within a short period of time, you will be a trained dispatch professional in the service industry.

Plus, you’ll be on a career path for more advanced leadership skills and credentials that will give you future job security and an opportunity to grow your income. That’s why this is the best dispatching job on the planet!

Responsibilities

• Here’s What You’ll Be Responsible For – Initially, you’ll team up with a more experienced dispatcher to train on the knowledge and skills you’ll need to perform. Once you are up to speed, you’ll be critical in providing an excellent experience for our customers.
• Communicating with the Managers and Service Professionals – You’ll interact daily with management and service professionals to synchronize activities to ensure the right tools and the right technician are sent to the homeowner at the right time to solve their plumbing needs.
• You are highly adaptable to a dynamic environment – You can adjust easily to changes in priorities and demands of the homeowner as well as management while maintaining focus on the goals of the franchise owner.
• Following Our Mr. Rooter Plumbing Process – You’ll follow our proven process, from communicating with the customer to processing payments.

How We Measure Success at Mr. Rooter Plumbing

• Offering and Delivering Solutions – We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.
• Quality Workmanship – We make sure we get it done right, the first time.
• Operating Efficiently – We stay productive with our time and carefully use materials to avoid waste.
• High Customer Satisfaction – We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.

Job Requirements

The following are the minimum requirements to be considered for this Dispatcher position:

• Must be bilingual in English and Spanish
• Must be computer literate
• Must have customer service skills

How We Take Care of Our Team Members

• Paid Training – We make sure that you have the knowledge and skills to grow in your career.
• Computer and Software – We use state-of-the-art technology and software to make customer interactions faster and easier.
• Paid Time Off
• Benefits

The starting pay range for this position is depending on your level of experience doing similar work.

At Mr. Rooter Plumbing, we value helping our team members build long-lasting careers in the plumbing industry.

If you’re ready to join our talented & enthusiastic team that shows up ready to crush goals, it is time to take the next step! APPLY TODAY!