Dispatcher - Critical Care Dispatch - LACP Lima Dispatch

Mercy Home Health; Lima (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Tuition assistance

Job summary

Mercy Health is seeking a Dispatcher for Lima Dispatch to manage ground and/or air transport requests. You will assess requests, determine the best service, and dispatch the appropriate unit while entering information into the dispatch system.

The role requires 1 year in EMS or healthcare/public safety, with FEMA ICS 100/200, BLS, EMD, and IAMTCS certifications. High school diploma or GED is required; an associate degree is preferred.

Qualifications

• Experience in Emergency Medical Systems or healthcare/public safety.
• Familiarity with dispatching procedures and protocols when coordinating transport.
• Ability to prioritize calls and determine appropriate response in fast-paced environments.
• Knowledge of state/local EMS regulations and service area procedures.

Responsibilities

• Receive transport requests by phone and radio and provide accurate information.
• Match requests to the appropriate ground or air transport service.
• Evaluate calls, prioritize by severity, and allocate resources accordingly.
• Coordinate patient placement at hospitals and track vehicles during transport.
• Enter data into the dispatch system and maintain records and billing paperwork.

Skills

EMS experience

Public safety dispatching

Critical thinking in high-stress env

Education

High School Diploma or GED

Associate’s degree

Job description

Job Summary

6am-6pm, holidays and weekends required.

Dispatcher– LACP Lima Dispatch

Working under the direction of the Director of Flight Operations, or delegate, the Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Essential Functions

• Provides accurate information and assistance to callers to facilitate transport requests.
• Follows established guidelines or use best judgment for matching transport request with most appropriate service.
• Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation.
• Coordinates placement of patients at Hospitals
• Performs vehicle-tracking functions during the transport process.
• Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.
• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.
• Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately.
• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.
• Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination.
• Maintains knowledge of the Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills.
• Demonstrates a working knowledge of all policies, procedures and protocols for operation of the program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area.
• Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High School Diploma or GED (required)
• Associate’s degree (preferred)

Licensure/Certification

• FEMA (Federal Emergency Management Agency) Incident Command Service (ICS) Certifications: 100 and 200 (required within 6 months of hire)
• Basic Life Support (BLS) (required within 6 months of hire)
• Emergency Medical Dispatcher (EMD) (required within 12 months of employment based on specific department responsibilities)
• International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment)
• EMT or Paramedic (preferred)

Experience

• 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (preferred)
• 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]