Dispatcher- Coraopolis, PA

Tech24; Coraopolis (Allegheny County); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Equipment provided

Paid time off

Paid holidays

Birthday off

Medical/dental/vision

Short-term disability

401(k) with match

EAP

Job summary

AIS Commercial Parts & Service, part of the Tech24 family, is seeking an organized Dispatcher to coordinate service calls and technician schedules from our Coraopolis, PA office. This on-site role requires strong communication and multitasking as you manage daily workloads and customer updates.

The ideal candidate has at least 3 years in dispatching, with HVAC/refrigeration or service industry experience preferred. We offer weekly pay, company equipment, and a competitive benefits package.

Qualifications

• High school diploma or GED required.
• Minimum 3 years dispatching/scheduling experience.
• Experience in HVAC/refrigeration or related service preferred.

Responsibilities

• Dispatch service calls and assign work orders to technicians.
• Coordinate daily technician schedules, routes and workloads.
• Communicate appointment details and service updates to customers.
• Prioritize emergency service requests and adjust schedules.
• Maintain accurate records in dispatch systems.

Skills

Dispatch coordination

Organizational skills

Multitasking

Verbal communication

Data entry

Education

High school diploma or GED

Tools

Corrigo

EcoTrack

Vixxo

ServiceChannel

Microsoft Office

Job description

Dispatcher

AIS Commercial Parts & Service | A Tech24 Company

Location: 310 King Court Coraopolis, PA 15108 (Onsite)

Compensation: $18-$25 per hour + Quarterly Incentive Bonuses

* This is a fully on-site position. Candidates must be able to work from our Coraopolis, PA office during scheduled business hours*

Why Join AIS Commercial Parts and Service?

At AIS, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

• Weekly Pay - Reliable pay, every week
• Fully Equipped for Success - Company computer and equipment provided
• Work-Life Balance - Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection - Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy - 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources

About AIS Commercial Parts & Service

AIS Commercial Parts & Service has been providing quality parts and service since 1981. Serving Western Pennsylvania, Northeast Ohio, and Northwestern West Virginia, AIS is one of the region's largest independent foodservice equipment service providers. With locations in Cleveland, Pittsburgh, Youngstown, and Erie, our factory-trained technicians provide 24/7 service and support for commercial foodservice, beverage, refrigeration, and cooking equipment.

As part of the Tech24 family of companies, AIS is committed to delivering exceptional customer service while creating growth opportunities for our employees.

Position Summary

The Dispatcher serves as the central point of communication between customers, technicians, and internal team members. This position is responsible for coordinating service calls, scheduling technicians, managing workloads, and ensuring prompt, professional service delivery. The ideal candidate is highly organized, customer-focused, and able to effectively manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

• Dispatch service calls and assign work orders to technicians in an efficient and timely manner.
• Coordinate and manage daily technician schedules, routes, and workloads.
• Communicate appointment details, schedule changes, and service updates to customers.
• Prioritize emergency service requests and adjust schedules as business needs change.
• Monitor open work orders and ensure timely completion of service requests.
• Coordinate follow-up visits and return service calls as needed.
• Maintain accurate records within dispatch and business management systems.
• Provide exceptional customer service through professional and courteous communication.
• Work closely with technicians, managers, and administrative staff to ensure operational efficiency.
• Assist with branch operations and administrative support as needed.
• Participate in a rotational on-call schedule.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of dispatching, scheduling, or service coordination experience.
• Prior experience in HVAC, refrigeration, foodservice equipment repair, or a related service industry preferred.
• Strong organizational skills with exceptional attention to detail.
• Proficient typing and data entry skills with a high accuracy level.
• Excellent verbal and written communication skills.
• Proven ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office and dispatch management software.
• Strong customer service and problem-solving abilities.
• Ability to work independently while maintaining a collaborative team approach.
• Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, ServiceChannel, or similar systems is preferred.

Compensation Transparency

The advertised pay range for this position is $18-$25. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Equal Opportunity

AIS/Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/