Hot & Cold Technician

Tech24; Cleveland (OH); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Company vehicle

Gas card

Uniforms

Phone provided

Paid time off

Paid holidays

Birthday off

Medical insurance

Dental insurance

Vision insurance

Short-term disability

401(k) with match

EAP

Job summary

AIS Commercial Parts & Service, a Tech24 company, is seeking experienced Hot & Cold Technicians to diagnose, maintain, and repair commercial kitchen and refrigeration systems in Cleveland, OH. You will deliver exceptional customer service while keeping downtime to a minimum.

The role emphasizes diagnosing ovens and refrigeration units, performing preventive maintenance, and documenting work thoroughly. On-call rotation and safety compliance are part of the job.

Qualifications

• 3+ years of commercial foodservice and/or refrigeration repair experience.
• Valid driver’s license with a clean driving record.
• Ability to read and interpret technical manuals, wiring diagrams, and blueprints.
• Climb ladders, work from heights, and lift 50+ lbs in varying indoor/outdoor conditions.

Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers).
• Diagnose, troubleshoot and repair commercial refrigeration systems (walk-ins, reach-ins, prep tables, ice machines).
• Perform preventative maintenance to ensure safe, efficient equipment operation.
• Document service calls, parts used, labor hours, and customer interactions in the company system.
• Clearly communicate repair status, recommendations, and timelines to customers.
• Manage truck inventory to ensure proper parts and tools are stocked.
• Respond to service calls in a timely and professional manner.
• Represent the company with professionalism and high-quality customer service.
• Follow all safety regulations and company policies.
• Participate in ongoing technical training and professional development.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication skills

Problem solving

Teamwork

Education

EPA Universal certification preferred

Tools

Own hand tools

Job description

AIS Commercial Parts and Service, a Tech24 Company

Location: Cleveland, Ohio

Compensation Range: $20-$35 per hour plus generous quarterly incentive bonuses

Why Join AIS?

At AIS, We Invest In Our Technicians So You Can Focus On What You Do Best. Here’s What You Can Expect When You Join Our Team

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1 st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities– Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About The Center

AIS Commercial Parts & Service is an industry leader in the commercial food equipment parts & service industry. Our service technicians and customer service representatives use their technical and customer service skills to troubleshoot, repair, and provide preventive maintenance and OEM replacement parts to restaurants, chain accounts, and large facilities, such as hotels, hospitals, cafeterias and schools.

AIS is currently looking for individuals with experience in the following areas:

• Commercial or residential cooking equipment, HVAC or refrigeration repair.
• Facilities Maintenance.
• Training available for individuals with a strong electrical and mechanical background.

Position Summary

As part of the AIS team and Tech24 network, our Hot & Cold Technicians play a critical role in servicing both commercial cooking (hot side) and refrigeration (cold side) equipment. This role is responsible for diagnosing, maintaining, and repairing a wide range of commercial kitchen and refrigeration systems while delivering exceptional customer service. This position is ideal for a skilled technician who takes pride in solving problems, minimizing customer downtime, and representing the company with professionalism.

Key Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, etc.)
• Diagnose, troubleshoot and repair commercial refrigeration systems (walk‑ins, reach‑ins, prep tables, ice machines, etc.)
• Perform preventative maintenance to ensure safe efficient equipment operations
• Accurately document service calls, parts used, labor hours, and customer interactions in company system
• Clearly communicate repair status, recommendations, and timelines to customers
• Manage truck inventory to ensure proper parts and tools are stocked
• Respond to service calls in a timely and professional manner
• Represent the company with professionalism while delivering high-quality customer service
• Follow all safety regulations and company policies
• Participate in ongoing technical training and professional development opportunities

Qualifications

• 3+ years of commercial foodservice and/or refrigeration repair experience
• Valid driver’s license with a clean driving record required
• Strong mechanical and electrical troubleshooting skills
• Experience working on commercial kitchen equipment is a plus
• Ability to read and interpret technical manuals, wiring diagrams, and blueprints
• Strong problem‑solving skills and ability to work independently
• Excellent communication and customer service skills
• Ability to lift up to 50+ lbs. and work in varying indoor / outdoor conditions
• Ability to climb ladders, work from heights, and crawl in tight quarters
• Own industry standard hand tools
• Willingness to participate in an on‑call rotation as needed
• EPA Universal certification preferred

Compensation Transparency

The advertised pay range for this position is $20-$35 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced expertise in both commercial hot-side and cold-side equipment may be considered toward the higher end of the range.

AIS Commercial Parts and Service is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/