Dispatcher, Control Room Operations: Thurs-Monday 3pm-11:30pm

Boston Children’s Hospital; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Control Room Operations Dispatcher to ensure the safety and security of hospital operations. This role involves monitoring critical systems, managing access control, and responding to emergencies with precision. The ideal candidate will possess strong analytical and communication skills, with a commitment to reliability and compliance. Join a collaborative team that values your contributions and offers comprehensive benefits, including flexible schedules and tuition reimbursement. Experience the fulfillment of making a difference in a dynamic healthcare environment.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Child Care Subsidies

Student Loan Subsidies

Generous Time Off

403(b) Retirement Plan

Pension

Tuition Reimbursement

Cell Phone Discounts

Qualifications

• 1 year of dispatch experience preferred.
• Strong analytical skills for critical situations.
• Effective communication for relaying messages.

Responsibilities

• Monitor and operate hospital audio-visual security equipment.
• Manage access for ambulance transfers and med flights.
• Document maintenance requests and alarms in the system.

Skills

Analytical Skills

Effective Communication

Computer Proficiency

Data Entry

Reliability

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Shift Available: Thursday to Monday, 3pm - 11:30pm

The Control Room Operations Dispatcher (Onsite) will:

• Monitor and operate hospital audio-visual security equipment, including surveillance cameras, intercoms, security computer systems linked to alarms, and remote access door systems.
• Provide access control for parents, patients, visitors, and employees to neighboring institutions.
• Manage access for ambulance transfers and med flights, including loading docks and other hospital areas.
• Monitor fire alarm systems across the hospital complex and BCH Satellite Properties; responsible for activating internal Code Red procedures and dispatching emergency services.
• Contact the Fire Department via direct emergency phones, informing them of alarm statuses and locations.
• Dispatch security and engineering personnel, notifying relevant hospital staff of fire alarm activities, and inputting information through fire alarm systems.
• Monitor and interpret critical systems such as building engineering, facility automation, life support generators, and medical gas systems.
• Dispatch engineering personnel for system activities and assist in testing and verifying alarms, including research repositories, generators, elevators, and fire systems.
• Assist in testing security equipment like panic alarms, egress alarms, door alarms, and intercoms.
• Request assistance from security, safety, medical, or engineering staff as needed.
• Coordinate with hospital administrators, safety departments, police, fire, public works, and ambulance services during emergencies.
• Generate work orders and security reports for each shift.
• Operate independently during shifts, making decisions in emergencies.
• Document maintenance requests and alarms in the Facilities work order system.
• Follow chemical spill response procedures, notifying safety personnel and coordinating with responders.
• Monitor multiple radio channels simultaneously, prioritizing communications.
• Attend required training sessions such as Fire Safety and Irradiator Response.

Minimum Qualifications:

• High School Diploma or GED
• Preferred: 1 year of dispatch experience
• Proficiency with computers, data entry, MS Word, and MS Excel
• Strong analytical skills for critical, life-threatening situations
• Effective communication skills for exchanging factual information, scheduling, greeting visitors, and relaying messages
• Trustworthiness and reliability, including compliance with Radiation Safety within 6 months of employment

BCH offers competitive pay and comprehensive benefits, including flexible schedules, health, vision, and dental insurance, child care and student loan subsidies, generous time off, 403(b) retirement plan, pension, tuition reimbursement, license and certification support, cell phone discounts, and discounted T-pass rates. Join us to experience the rewards of teamwork and dedication.