Dispatcher - Communications

Providence; Mission Viejo (CA); On-site; USD 25,000 - 41,000; Full time

Job summary

Providence's Mission Hospital Regional Medical Center in California is seeking a Dispatcher who coordinates service requests for Support Services, dispatches tasks to staff via the work order system, and coordinates patient transports.

You will monitor alarm systems, coordinate emergency codes with departments, and ensure timely telecommunication support across both Mission Hospital campuses.

Qualifications

• 6 months experience in customer service, dispatching or operator functions.
• Associate's Degree preferred.
• 1 year Hospital PBX or Call Center experience preferred.

Responsibilities

• Coordinate service requests for Support Services and dispatch assignments to staff via work order system.
• Coordinate patient transports by monitoring transport requests and directing activities of transporters.
• Monitor and respond to alarm systems and coordinate emergency codes/alerts with departments.

Skills

Customer service

Dispatching

Education

Associate's Degree

Job description

Under the general supervision of Integrated Services Manager works to coordinate service requests for Support Services. Receives telephone requests and determines appropriate action for each request based on knowledge of Support Services resources and scope of service. Dispatches assignments to various Support Service personnel via work order system and coordinates patient transports by monitoring transport requests, and directing activities of transporters. Provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. Coordinates all emergency codes/alerts with perspective departments. Monitors and responds to both clinical and non-clinical alarm systems.

Providence caregivers are not simply valued - they're invaluable. Join our team atMission Hospital Regional Medical Centerand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 6 monthsexperience in customer service or dispatching or operator functions.

Preferred Qualifications:

• Associate's Degree.
• 1 yearHospital related PBX or Call Center experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.